[Hiring] Manager, Human Resources @EIG Services Inc

Role Description

People are at the center of everything this role does. As Manager, Human Resources, you’ll lead a talented team of HR Business Partners and our HR Operations Specialist, own employee relations and performance management for the organization, and be the trusted voice leaders turn to when things get complicated. If you thrive on coaching great people, solving real problems, and being someone others can count on, this role was built for you.

As a dynamic, fast-growing provider of workers' compensation insurance and services, we are seeking an energetic leader willing to put their ideas to work!

Essential Duties and Responsibilities:

• Establishes and maintains a deep understanding of the business to build effective, productive relationships with stakeholders at every level of the organization.
• Drives employee engagement strategies that foster an environment where all employees are respected and valued.
• Facilitates the consistent application, implementation, and continuous improvement of HR policies, processes, and programs, including performance management, merit and promotion planning, career development, and headcount planning.
• Serves as the escalation point for employee relations matters raised by HR Business Partners, directly owning complex or sensitive issues and partnering with HR leadership on final resolution.
• Conducts or oversees formal employee relations investigations on escalated or complex matters, ensuring thorough documentation and appropriate resolution.
• Provides advice and counsel to leaders and employees on employee relations and performance management matters.
• Partners with Learning & Development to identify and address organizational training needs, informed by trends surfaced through employee relations and performance management.
• Leads, coaches, and develops a team of HR Business Partners and the HR Operations Specialist, fostering a high-performing, collaborative HR function.
• Champions the responsible use of AI and emerging HR technology within the team, using it to improve efficiency, decision-making, and service delivery.
• Supports broader HR strategies and initiatives that align with business priorities and organizational goals.
• Assumes direct ownership of a business unit or client group as business needs require.
• Leads the organization through the annual performance review and compensation planning cycle, partnering with Compensation and HR Leadership.
• Provides oversight of the organization's Leave of Absence, FMLA, ADA accommodation, and Workers' Compensation programs, administered day-to-day by the HR Operations Specialist.
• Oversees the development, maintenance, and consistent application of HR policies, partnering with the HR Operations Specialist and Legal.
• Tracks and gathers employee relations and HR data across the team to surface trends and inform recommendations, feeding into broader HR reporting.
• Ensures compliance with employment laws and regulations relevant to employee relations, performance management, leave, and accommodation, including ADA, FMLA, and EEO requirements.
• Demonstrates leadership by creating an environment that fosters teamwork, values diversity, and supports and respects all team and company staff members, internal and external customers, and vendors; selects, manages, develops, coaches, and motivates staff members.
• Develops and monitors spending against the departmental budget.
• Other duties as assigned.

Qualifications

• Minimum of 10 years' relevant human resources experience, including employee relations and performance management.
• Must have 5 years’ experience managing and leading human resources teams.
• Demonstrated experience and ability to research, write and present materials in a manner that is understandable to the audience in multimedia forms.
• Must have excellent written and oral communication.
• Strong analytical and problem-solving skills.
• Demonstrated skill working in a hectic environment with numerous interruptions while maintaining a professional atmosphere and exercising tact and good judgment.
• Working knowledge of employee relations investigations, leave of absence, ADA accommodation, and workers' compensation program oversight.
• Comfortable using AI tools in day-to-day HR work, with sound judgment about when human review and discretion are required.
• Ability to effectively prioritize a must.
• Demonstrated experience working with MS Office software required.

Requirements

• Certification: SPHR or SHRM-SCP Preferred.
• Education: Must have a Bachelor’s degree in Business Administration or a related field or an equivalent combination of education and experience.

Work Environment

• Remote: This role is 100% remote, open to candidates currently located in the United States who are able to work without sponsorship.
• Requires a private, quiet workspace suitable for focused work and video collaboration.
• Hours: Schedules are set to accommodate the needs of the role and organization, and may be adjusted as needed.
• Travel: Occasional travel to off-site locations for meetings may be required.

Salary Range

$105,000 - $160,000 with a comprehensive benefits package.

Benefits

EMPLOYERS Benefits and Perks