[Hiring] Leave of Absence Coordinator @Emapta

Role Description

Make an impact as a Leave of Absence Coordinator at Emapta, supporting client configurations, absence management workflows, and accurate reporting for US businesses. Help HR teams deliver dependable employee support while gaining international exposure, strengthening your professional capabilities, and growing a long-term career among Emapta's top 1% talent community.

Qualifications

• 1 to 3 years of relevant professional experience
• Strong technical aptitude and ability to learn new systems and processes quickly with minimal supervision
• Ability to navigate platforms such as AbsenceSoft, Worksite, Prism, ClientSpace, and reporting tools
• Strong attention to detail in client configurations, report reviews, case assignments, and error identification
• Ability to work effectively in a fast-paced environment with shifting priorities
• Independent and proactive work style, with the initiative to identify outstanding tasks and request additional work when capacity allows
• Strong reliability and ability to complete time-sensitive tasks on the same day when required
• Ability to manage transactional tasks and routine administrative responsibilities
• Basic understanding of leave-of-absence (LOA) concepts; prior leave administration experience is not required
• Ability to interpret straightforward leave policy requirements with appropriate guidance
• Ability to work comfortably in a primarily internal support role with limited client interaction
• Sound judgment to identify complex policy, workflow, integration, or client issues that require escalation
• Clear communication skills for effective collaboration with internal teams, IT personnel, and clients when necessary
• Proficiency in report preparation, Excel formatting, data filtering, and basic data organization
• Preference for a dedicated assignment to the leave administration team rather than a shared-work model

Requirements

• Complete new client setup in AbsenceSoft, including activation of Worksite and Prism access and updates to the leave-of-absence (LOA) page
• Prioritize same-day client setup to ensure new accounts are available for team use by the next business day
• Update client contact information upon notification of changes from the team
• Configure access to Stage and Production sites for new team members
• Upload revised letter and communication templates after final approval of the content
• Monitor AbsenceSoft support tickets, collect missing information, and escalate issues that require additional input or approval
• Generate ad hoc reports upon request and configure recurring reports in AbsenceSoft Insights
• Prepare and distribute weekly overdue task reports to the team
• Review case queues, priorities, existing ownership, and specialist workloads to ensure accurate case assignments
• Assist with client policy reviews and custom policy configurations after achieving proficiency in standard client setup
• Perform basic workflow updates in AbsenceSoft after completion of training and with appropriate oversight
• Assist with the closure of AbsenceSoft accounts when clients transition leave administration in-house
• Manage leave queues in ClientSpace and AbsenceSoft to identify cases for reassignment, existing specialist ownership, or new allocation
• Support disability queues by sending short-term disability (STD) approval letters to clients when no further action is required
• Complete employer statements through Unum after appropriate training
• Respond to straightforward information requests, including retrieval of pay stubs from Prism
• Close terminated client accounts in Prism when leave administration services end
• Prepare and distribute weekly reminder reports to the LOA team
• Support the interpretation of complex leave policies with appropriate review and approval
• Respond independently to routine AbsenceSoft support tickets as system proficiency develops
• Monitor AbsenceSoft API errors and escalate issues to IT, development teams, or appropriate technical resources
• Develop a working knowledge of system integrations across AbsenceSoft, Prism, Worksite, and ClientSpace
• Close client accounts in AbsenceSoft when leave administration services terminate
• Support return-to-work processes as responsibilities expand
• Follow up on intermittent leave cases as responsibilities develop
• Coordinate with IT to resolve system or integration issues and determine appropriate escalation procedures

Benefits

• Competitive salary designed for top-tier talent
• Full compliance with Dominican statutory benefits, including 13th-month pay (Christmas bonus), paid annual vacation and public holidays, and social security contributions covering health insurance, pension (AFP), and occupational risk insurance
• Sick leave and disability coverage through Social Security
• Career growth opportunities with global exposure
• Exposure to international clients and global best practices
• Learning and development support (courses, certifications, upskilling) through Emapta Academy

Company Description

Our client is a US-based professional employer organization (PEO) specializing in comprehensive human resources outsourcing and workforce management solutions. They provide payroll administration, employee benefits, leave management, HR compliance, risk management, and integrated HR technology services. Through personalized consulting, dedicated support teams, and innovative platforms, they help businesses streamline administrative processes, navigate complex employment regulations, and manage employee needs.