[Hiring] Human Resources Specialist II @HUB International

Role Description

We are seeking a dynamic and results-oriented individual to join our team as a Human Resources Specialist II. This is a fully remote, hourly (non-exempt) role within our Managed HR Services organization, supporting multiple client companies through a fractional HR service model. This position is ideal for an HR professional with a solid foundation of generalist experience who is looking to deepen their expertise while working in a fast-paced, service-oriented environment. The HR Specialist II provides day-to-day HR administrative and operational support across the employee lifecycle, ensuring accuracy, compliance, and a high level of client service.

Essential Duties and Responsibilities

• Prioritize and manage multiple client accounts efficiently, ensuring consistency and high-quality.
• Deliver HR services across all client accounts, including but not limited to:
  • General HR Administration
  • On/offboarding Management
  • Compliance Assistance
  • LOA
  • Handbook/Policy Development
  • Performance Management
  • SOP creation
• Support HCMU clients with HRIS system support if applicable.
• Act in a client lead communication and facilitation position for accounts that may have multiple services or multiple HCMU consultants.
• Develop and maintain strong client relationships and foster trust and confidence, proactive communication, and responsiveness.
• Work closely with Project Managers, Client Relationship Managers, and/or Technical Account Managers to understand client deliverables and provide regular and detailed status updates, ensuring transparency and accountability.
• Collaborate with internal team members to identify opportunities for process improvement.
• Apply HR knowledge and experience to anticipate potential challenges and proactively address any issues that may arise.
• Propose and implement solutions to improve service delivery and client satisfaction.
• Stay updated on industry trends, regulatory changes, and best practices in HR.
• Serve as a first point of escalation for employee relations concerns and coach managers through early-stage issues.
• Conduct initial fact-finding for low-risk investigations and prepare summaries for HR leadership.
• Provide guidance to managers on progressive discipline, performance documentation, and policy interpretation.
• Support management efforts during HR program rollouts by preparing guides, FAQs, or micro-trainings.
• Support clients with LOA service with Managed LOA product.
• Train or teach additional HR Specialists on client tasks or HR items that may be needed to support client service delivery within HR product.
• Perform any additional tasks or responsibilities as assigned.

Qualifications

• Prior experience working in a multi-client environment is required.
• Bachelor’s degree in human resources, business administration, or related field.
• Minimum of 2-4 years of experience in HR Generalist, Specialist, Consultant or Business Partner roles, preferably in a client-facing capacity.
• Proven track record of successfully managing multiple client accounts and projects simultaneously.
• Comprehensive understanding of HR principles, practices, and regulations.
• Prior Payroll/Benefits processing experience a plus.
• Exceptional communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
• Highly organized with keen attention to detail and the ability to prioritize tasks effectively.
• Proficiency in HRIS platforms and other relevant software applications (Examples: SAP, Oracle, Workday, Paylocity, Paycor, UKG Ready, UKG Pro, Ceridian Dayforce, ADP WFN, Paycom and/or Paychex).
• Professional certifications such as PHR, SPHR, or SHRM-CP are a plus.

Requirements

• The expected pay range for this position is $25-30/hr and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level.

Benefits

• Comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.
• Structured training, licensing support and ongoing development opportunities designed to accelerate your career.
• Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans.
• Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance.
• A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career.