[Hiring] Human Resources Implementation & Support Consultant @Harris Computer

Role Description

MediSolution is seeking a Human Resources Implementation & Support Consultant with experience in Human Resources processes and systems to join our team. In this role, you will work closely with healthcare clients and internal teams to implement, support, and enhance our Human Resources solutions. You will help clients achieve their business objectives by understanding their requirements, translating business processes into effective system solutions, and providing high-quality ongoing support.

This is a client-facing role that combines:

• Implementation
• Application support
• Business analysis
• Project coordination
• Training
• Testing
• Problem-solving

The ideal candidate is a curious and analytical problem solver who enjoys understanding how things work, investigating issues, and finding practical solutions. You are comfortable working independently, taking ownership of issues, and collaborating with clients and internal teams to achieve successful outcomes. We also value individuals who are open to new technologies and can appropriately use AI and other modern tools to improve efficiency, research, documentation, analysis, and client service.

What your impact will be:

• Implement new customers from start to finish, including requirements gathering, business-process analysis, system configuration, programming formulas, testing, training, documentation, and transition to ongoing support.
• Provide high-quality application support by investigating client issues, identifying root causes, developing solutions or workarounds, and ensuring timely resolution.
• Build strong client relationships by understanding their business needs, providing functional guidance, communicating application changes, and supporting new and existing users.
• Manage and prioritize support cases and assigned work, ensuring issues are properly documented, progressed, and resolved, with appropriate escalation when required.
• Participate in project planning and delivery, including project documentation, status updates, implementation activities, testing, user acceptance testing, and go-live activities.
• Develop and maintain training materials, procedures, and user documentation, and deliver client and end-user training as required.
• Collaborate with internal Product, Development, Technical Support, and other teams to investigate and resolve complex application and implementation issues and identify opportunities for improvement.
• Support business development activities, including proposals, Statements of Work, demonstrations, presentations, and other client-facing activities.
• Stay current with application functionality industry practices, technology, and applicable HR, payroll, regulatory, and legislative changes.
• Use modern technology and AI-enabled tools where appropriate to improve productivity, problem-solving, research, and client outcomes.
• Perform other duties as required or assigned.

Qualifications

• 3-5 years in Human Resources, HR systems, HRIS implementation/support, or a related role.
• Strong understanding of Human Resources processes, business requirements, and reporting needs, with the ability to analyze business processes and translate requirements into practical system solutions.
• Experience supporting or implementing software applications, preferably in an HR or business systems environment.
• Strong analytical, troubleshooting, and problem-solving skills, with the ability to investigate issues, identify root causes, and take ownership through resolution.
• Experience using SQL or similar data querying concepts.
• Strong proficiency with Microsoft Office, particularly Excel.
• Excellent verbal, written and presentation skills.
• Strong organizational and time-management skills, with the ability to manage multiple priorities and competing deadlines.
• Ability to work independently while also contributing effectively to a collaborative team environment.
• Demonstrated ability and willingness to learn new technologies, applications, and business processes.

Requirements

• Experience within the Canadian healthcare industry, particularly with Human Resources systems and workflows.
• Experience with healthcare HR and/or Payroll systems and interfaces.
• Knowledge of payroll processes and HR/Payroll integrations.
• Experience with software implementation, configuration, testing, and user acceptance testing (UAT).
• Experience delivering client or end-user training and developing training or user documentation.
• Experience with software demonstrations, proposals, Statements of Work, or other business development activities.
• Understanding of software concepts, databases, interfaces, integrations, and technology.
• Experience using AI tools or other emerging technologies to improve productivity, analysis, documentation, research, or problem-solving.
• Post-secondary degree or diploma in Human Resources, Business, Information Technology, or a related field.

Benefits

• A dynamic and collaborative team environment
• Comprehensive benefits package
• Lifestyle benefits
• 3 weeks of paid vacation starting the first year
• 5 days of personal leave per year
• RRSP program with employer participation
• Flexible, fully remote work within Canada
• And more!