[Hiring] Human Resources Generalist @Keeper Security

Role Description

The Human Resources Generalist will report to our Senior Director of Human Resources and play a key role in supporting the full employee lifecycle. This role will be responsible for supporting the people team and the organization by implementing and administering HR programs and policies. This opportunity involves applying a mix of people and technical skills in facilitating processes across HR, payroll, benefits and compliance. This individual will serve as a liaison between employees and management, providing guidance and support on various HR-related matters.

The ideal candidate works well both independently and as part of a team, autonomously performs routine tasks and applies creative problem solving skills to continuously improve efficiency.

Responsibilities

• Collaborate cross-functionally to facilitate and support people processes and initiatives with a focus on continual improvement and a positive employee experience.
• Own and manage the full-cycle new hire onboarding process including:
  • Preparing candidate offer letters.
  • Coordinating candidate vetting and pre-employment screening.
  • Updating the new hire and stock option trackers.
  • Adding employees to ADP.
  • Organizing and conducting new hire orientation (US, Japan, Canada, Australia and/or any additional EOR countries added).
  • Refreshing HR and IT onboarding materials for all locales.
  • Administering onboarding surveys, supporting 30/60/90-day check-ins (including a documented 90-day written review).
• Own and coordinate the monthly performance management process, including tracking, rollout, follow-ups, approving reviews, sending anniversary review emails, and notifying managers about promotion actions.
• Process employee lifecycle changes, including new hires, promotions, transfers, leave and terminations, by maintaining accurate HRIS and ADP records, creating Jira tickets (new hires, terms and leaves) and updating stock option issuance trackers.
• Conduct our monthly dual employment audit and coordinate related follow-up.
• Collaborate with the People Team on HR metrics, reporting and data requests while maintaining accurate employee lifecycle records and trackers.
• Provide backup coverage for designated People Team activities such as timecard assistance, open enrollment, benefits support and temporary benefit ID cards, compliance and audit documentation requests, Slack channel moderation, and annual bonus file creation.
• Interact with employees and managers to provide level 1 employee relations support and manager coaching.
• Promote a positive work environment through employee engagement initiatives and communication strategies, including owning the monthly People Team newsletter.
• Assist with additional HR projects and initiatives as assigned.
• Support hiring and onboarding through EOR partners in Canada, Australia and other international locations by coordinating documentation, onboarding steps, employee data updates and issue resolution with internal stakeholders and external providers.
• Ability to work an occasional shifted schedule to assist with Japan-related HR operations, onboarding and employee support, coordinating across time zones and adapting processes and materials to meet local needs.
• Capability of assisting with (and occasionally leading) termination conversations and full cycle offboarding’s.
• Ability to leverage artificial intelligence tools to streamline HR processes, improve operational efficiency, and enhance the employee experience.

Payroll

• Provide backup timecard assistance and support payroll coordination for all locales as needed, while partnering with the primary payroll owners to resolve issues and maintain accurate records.
• Prepare data input for anniversary, promotion and compensation changes.
• Facilitate the ongoing tracking and management of PTO usage.
• Assist in disseminating sales incentive plans and commissions statements.
• Document and notify employees and managers of promotion and compensation changes.
• Assist with state payroll tax and unemployment reporting and tracking requirements.

Benefits

• Medical, Dental & Vision (Inclusive of domestic partnerships).
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life.
• Voluntary Short/Long Term Disability Insurance.
• 401k (Rother/Traditional).
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc).
• Above market annual bonuses.

Job Requirements

• 2-5 years experience in HR roles, with a focus on payroll, benefits and compliance.
• Knowledge of HR laws, regulations, and best practices.
• Excellent communication and interpersonal skills.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Proficiency in HRIS (Human Resources Information Systems) and ATS (Applicant Tracking Systems).
• Baseline knowledge of Excel and GSuite.
• Strong problem-solving skills and attention to detail.
• Exceptional organizational and time management skills.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Team player with a collaborative and proactive approach.
• Flexibility and adaptability to change.
• Flexible schedule (occasionally onboarding occurs in US evening hours for our Japanese/AU employees).

Preferred Requirements

• Bachelor’s degree in human resources, business administration, psychology, or related field.
• SHRM/HRCI Certification (any level).
• Strong MS Office skills (Excel/Word in particular).
• Background knowledge of California, Colorado and Illinois specific HR laws.
• Experience with HR laws outside of the US.
• Resides in the Chicagoland area.