[Hiring] HR Shared Services Specialist @Sunbelt Rentals, Inc.

Role Description

Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. Our employees are our greatest asset, and we pride ourselves on investing in our workforce and offering competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth.

Position Responsibilities

• Answer HR Helpline calls and provide timely, professional support to team members.
• Act as an initial escalation point for team member inquiries and determine the appropriate path for resolution.
• Respond to inquiries in accordance with established Service Level Agreements (SLAs).
• Respond to questions regarding administrative procedures and practices through multiple channels, including phone, case management systems, and the Support Hub (employee portal).
• Provide general answers and solutions to inquiries and requests associated with human resources matters, including payroll, pre-employment background checks, new hire support, compensation, leaves of absence, separation processes, employee concerns, and general administrative support.
• Support team members with HR Service Center, pre-employment, hiring, onboarding, and HR administration needs.
• Ensure process excellence, compliance, and effective service delivery of HR administrative programs.
• Develop and maintain strong working relationships with HR Business Partners and other HR functional areas.
• Educate team members on available HR Shared Services resources and encourage the use of self-service tools such as Support Hub and Workday.
• Process, enter, and approve transactions in Workday while maintaining accurate data entry, including address changes, legal name changes, and other employee updates.
• Document requests and inquiries from team members and escalate cases as needed by transferring them to the appropriate resource or department.
• Interpret HR policies, respond to team member and manager questions, and escalate matters to the appropriate departments when necessary.
• Assist with the development and maintenance of knowledge base articles and other HR support resources as needed.
• Assist in the transition of HR administrative processes to the centralized HR Administration team.
• Partner with HR Business Partners, HR Operations, other key HR groups, and IT as needed to transition and streamline HR administrative processes.
• Serve as a key liaison between HR teams and functional partners to ensure team member needs are addressed effectively.
• Assist in ensuring HR administrative processes are streamlined and effective, including control reporting designed to identify potential process breakdowns.
• Participate in HR initiatives, process improvements, and projects as required.
• Demonstrate a strong customer-service mindset with a team member-first approach.
• Perform other duties as assigned.

Qualifications

• 2–5 years of HR Shared Services or relevant Human Resources experience.
• Associate's Degree or equivalent work experience required.
• Strong customer service orientation with the ability to effectively support employees and managers.
• Hands-on experience with Human Resources Information Systems (HRIS/HRMS).
• Working knowledge of Microsoft Excel, Access, Word, and Outlook.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and appropriately assess the urgency of requests.
• Strong attention to detail with a demonstrated ability to follow through and complete tasks accurately.
• Proven discretion when handling confidential and sensitive employee information.
• Ability to organize, analyze, summarize, and present data in a meaningful way to audiences at various levels of the organization.
• Ability to work effectively in a collaborative, team-oriented environment.
• Spanish language proficiency is a plus, but not required.

Requirements

• This position is specifically designated to support business operations during the hours of 11:00 a.m. to 8:00 p.m. Eastern Time (ET).
• Must be able to bend, squat, crouch and/or reach and lift up to 25 pounds or more, as required by the job.
• Some Sunbelt jobs may require driving for long periods of time, loading and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and/or night and weekend work.
• All duties must be performed according to Sunbelt’s safety policies and guidelines.
• Reasonable accommodations may be made to comply with ADA/ADAAA.

Benefits

• Health, Dental and Vision plans
• 401(k) Match
• Volunteer time off
• Short-term and long-term disability
• Accident, Life and Travel insurance, as well as flexible spending
• Tuition Reimbursement Options
• Employee Assistance Program (EAP)
• Length of Service Awards

You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt’s policies:

• 12-25 vacation days depending on years of service
• 5 sick days
• 6 holidays
• 2 half day holidays
• 2 floating holidays
• 1 inclusion day
• 1 volunteer day

Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected ground.

Base Pay Range: $21.38 - 29.39. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

For more information on our benefits and to join our Talent Network, please visit Sunbelt Rentals Careers .

Sunbelt Rentals supports service members. Veterans encouraged to apply.