[Hiring] HR Knowledge Management Specialist @Mercor

Role Description

Evaluate answers from enterprise search and workplace AI tools on HR topics within your area of expertise.

• Judge whether answers are tied to sources and cite them correctly.
• Assess whether results respect each user's access permissions.
• Identify stale or conflicting content across knowledge sources.
• Distinguish retrieval misses from reasoning errors.

Qualifications

• 5+ years of active HR practice with demonstrated expertise in a specific HR domain.
• Currently in an HR, People Ops, Payroll, or HR Systems role at a technology company.
• Regular hands-on use of at least one enterprise search or workplace AI assistant (e.g., Glean, Workday Assistant, Sana, Microsoft 365 Copilot/SharePoint search, Guru, Coveo, Moveworks, ServiceNow AI Search).
• Hands-on experience using Workday HCM as an end user.

Requirements

• Experience owning or curating HR knowledge content in Confluence, ServiceNow KB, Workday Help, or similar.
• Currently an active HR practitioner rather than consultant-only.
• SHRM-CP, SHRM-SCP, PHR, or SPHR certification.
• Workday Pro certifications in relevant modules.

Benefits

• Compensation: $70–$90/hour
• Location: Remote

Application Process

• Upload resume
• AI interview based on your resume
• Submit form

Resources & Support

• For details about the interview process and platform information, please check: Interview Process
• For any help or support, reach out to: [email protected]