[Hiring] HR Benefits & Leave Manager @Consumer Direct Care Network

Role Description

The HR Benefits & Leave Manager provides strategic leadership and operational oversight for the organization’s employee benefits and leave programs. This role ensures compliance with federal, state, and local requirements while directing program administration, vendor performance, process improvement, and regulatory reporting. The Manager leads the Benefits & Leave team and serves as the organization’s subject matter expert for benefits, leave administration, disability coordination, and ADA and PWFA accommodations. The role partners with HR leadership to develop and execute benefits strategy and improve service delivery, accuracy, and the employee experience.

Job Duties

• Leads the administration of all employee benefits programs and ensures compliance with applicable federal, state, and local requirements.
• Oversees all leave programs, including FMLA, PFML, ADA, and PWFA accommodations, disability, maternity, and personal leave.
• Serves as the primary escalation point for complex leave, accommodation, and disability cases.
• Leads, coaches, and develops the Benefits & Leave team through training, feedback, and performance management.
• Ensures the accuracy of benefits eligibility, enrollments, payroll deductions, and vendor file integrations.
• Leads annual open enrollment planning, communications, execution, and post-event review.
• Manages relationships with benefits carriers, brokers, and third-party administrators; resolves issues and monitors vendor performance.
• Recommends updates to benefits and leave policies to support ongoing compliance and effective administration.
• Oversees federal, state, and local regulatory reporting and required submissions.
• Conducts internal audits of benefits and leave processes, identifies risks, and implements corrective improvements.
• Develops and maintains standard operating procedures, process documentation, and team workflows.
• Develops key performance indicators, program analytics, and reports for HR and executive leadership.
• Leads process improvement initiatives that strengthen efficiency, accuracy, compliance, and the employee experience.
• Advises HR partners, managers, and employees on benefits, leave programs, and workplace accommodations.
• Ensures consistent documentation, case management, and data integrity across benefits and leave processes.
• Other duties as assigned.

Qualifications

• 7 or more years of progressive experience in benefits and leave administration, including advanced experience with ADA, FMLA, PFML, PWFA and disability coordination.
• 2–3 years of supervisory or team lead experience.
• Extensive knowledge of multistate benefits and leave requirements.
• Experience using HRIS platforms; Workday experience is preferred.
• Ability to manage complex benefits, leave, accommodation, and disability cases and mentor team members.
• Strong analytical, reporting, and presentation skills.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to documentation, data accuracy, and compliance.
• Ability to work flexible and/or extended hours, if needed, to meet job requirements.
• Ability to pass required background screening.
• Employees must provide their own reliable internet if working a remote/hybrid position.

Benefits

• A rewarding career helping others.
• Fun and engaging work environment built on team unity.
• Job satisfaction knowing you make a difference in the work you do and lives we serve.
• Professional training to help advance your skills for career development.
• Medical, Dental, and Vision Insurance.
• Vacation accrued at 3.07 hours per pay period to use when accrued.
• Profit-sharing for employees in good standing.
• Two Paid Floating Holidays.
• Nine Paid Federal Holidays.
• Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued.
• Instant Earnings Option.
• 401(k) Retirement plan & discretionary company match.
• Company-Paid Life Insurance.
• Supplemental Life, Accident, Critical Illness, and Hospital benefits.
• Short and Long-Term Disability.
• Paid Parental Leave.
• Flexible Spending Account.
• Employee Assistance Program.
• Pet Insurance.