[Hiring] HR Assistant - Military Leave of Absence Case Manager @Aston Carter

Role Description

The HR Assistant – Military Leave of Absence Case Manager serves as the single point of contact for employees experiencing military-related leave of absence or disability events across the United States and globally. This role provides comprehensive, end-to-end case management, ensuring employees receive accurate information, timely support, and a consistent, trusted experience. The position focuses on understanding each employee’s unique situation, applying the appropriate benefits, maintaining compliance with relevant laws and policies, and adapting to changing circumstances in a fast-paced, high-volume environment.

Responsibilities

• Serve as the primary contact for employees experiencing military-related leave of absence or disability events, providing clear guidance and support throughout the process.
• Initiate and respond promptly to inquiries related to military leave and disability, ensuring employees and stakeholders receive timely and accurate information.
• Provide holistic case management services from initial request through return-to-work, addressing employee needs and coordinating with relevant partners.
• Deliver regular updates to employees, managers, and other stakeholders on case status, next steps, and any changes in leave or benefits.
• Calculate leave-related payments using established system formulas, ensuring accuracy and adherence to applicable policies and guidelines.
• Review military documentation to adjudicate leave requests, verifying eligibility and completeness of information.
• Ensure compliance with federal and state laws, including USERRA, as well as internal policies governing military leave and disability cases.
• Maintain accurate, detailed case records in the system, documenting interactions, decisions, and supporting documentation.
• Adapt case management plans to evolving employee needs, changing circumstances, and updated medical or military documentation.
• Handle sensitive and complex situations with professionalism and discretion, maintaining confidentiality at all times.
• Identify and troubleshoot barriers that may impact employees’ leave or return-to-work, and proactively work to resolve issues.
• Exercise sound critical thinking and problem-solving skills to make decisions with limited or incomplete information when necessary.
• Facilitate smooth return-to-work transitions by coordinating with employees, managers, and other stakeholders to align expectations and timelines.
• Educate managers and business partners on leave processes, requirements, and best practices related to military leave and return-to-work.
• Collaborate closely with third-party administrators, HR, Legal, Payroll, Benefits, and other internal departments to ensure coordinated case management.
• Communicate effectively in English, both verbally and in writing, to convey complex information in a clear and empathetic manner.
• Manage multiple cases and projects simultaneously in a dynamic, fast-paced environment while maintaining strong ownership of deliverables.

Qualifications

• At least 2 years of human resources and/or case management experience, with specific experience in end-to-end leave of absence or case management strongly preferred.
• Previous leave of absence (LOA) experience, particularly with military-related leaves, is critical for success in this role.
• Working knowledge of USERRA (Uniformed Services Employment and Reemployment Rights Act of 1994), as it is the primary federal law applied to these cases.
• At least 1 year of experience in HR or customer service, demonstrating strong employee or customer-facing support skills.
• Proven critical thinking and problem-solving skills, with the ability to make informed decisions in complex or ambiguous situations.
• Strong time management skills with a high level of ownership and accountability for meeting deadlines and deliverables.
• Excellent verbal and written communication skills, with the ability to explain policies and processes clearly to employees and stakeholders.
• Ability to build effective relationships and influence across functions, including HR, Legal, Payroll, Benefits, and external partners.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel, with the ability to work with Excel formulas for payment calculations.
• Demonstrated ability to manage multiple projects or cases independently in a changing, fast-paced environment.
• Ability to handle confidential information with discretion and maintain a high level of professionalism.

Additional Skills & Qualifications

• Experience working in a specialized leave of absence or disability case management team, particularly in a corporate environment.
• Comfort working in a fast-paced, high-volume setting while maintaining accuracy and attention to detail.
• Willingness and ability to learn and apply new Excel formulas and system tools used for payment and case calculations.
• Strong interpersonal skills, with a focus on empathy, active listening, and building trust with employees navigating leave or disability events.
• Ability to collaborate effectively with third-party administrators and cross-functional partners to deliver a seamless employee experience.

Work Environment

• 100% remote within the US

Job Type & Location

• This is a Contract position based out of Dallas, TX.

Pay and Benefits

• The pay range for this position is $23.00 - $23.00/hr.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
• Benefits are subject to change and may be subject to specific elections, plan, or program terms.
• If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

• This position is anticipated to close on May 29, 2026.