[Hiring] Head of Talent & Culture @Luno

Role Description

To build a world-class employer brand that attracts top talent and creates a culture of high engagement. This role ensures that the promise made during recruitment (Brand) is delivered through the day-to-day employee experience (Culture), reducing early-stage attrition and maximising brand advocacy.

Your mission will be:

• Evolve our Employer Value Proposition (EVP) to stand out in competitive markets, specifically tailoring our hook for tech/professional landscapes.
• Lead the Talent Acquisition team to move from reactive hiring to proactive talent pipelining, ensuring we have a warm bench of candidates for critical growth roles.
• Own the Culture Code. Ensure values are embedded into hiring scorecards, recognition programs, and internal communications.
• Design the onboarding experience (Days 1–90) in lockstep with the growth pillar, ensuring new hires are culturally aligned and technically ready to hit time to productivity targets.
• Lead the pulse engagement survey strategy. Translate employee voice data into actionable culture initiatives that drive retention and engagement.
• Integrate Diversity, Equity, and Inclusion into the core attraction and experience strategies to ensure we are accessing and retaining the widest possible talent pools in our core markets.

Success Metrics:

• Engagement.
• Quality of Hire: Performance ratings of new hires at the 6-month mark.
• Offer Acceptance Rate.
• Improving the company's "Employer of Choice" status on regional platforms and within local tech communities.

Qualifications

• Minimum of 10+ years in Talent Acquisition, Employer Branding, or People Operations, with at least 4 years in a senior leadership or "Head of" capacity.
• Proven experience in a high-velocity tech or professional services environment is essential.
• Demonstrated success in leading and mentoring a multidisciplinary team (Recruiters, Coordinators, and Culture Specialists).
• Hands-on experience developing or evolving an Employer Value Proposition (EVP) that successfully shifted market perception or increased candidate quality.
• Ability to adapt the Employer Value Proposition to resonate with diverse cultural nuances, compensation expectations, and benefit priorities unique to the African and SEA regions.
• A track record of codifying culture - taking abstract values and embedding them into tangible processes like interview scorecards and recognition frameworks.
• Experience operationalising Diversity, Equity, and Inclusion initiatives within the recruitment funnel and the broader employee lifecycle.
• Ability to interpret complex people analytics (Pulse scores, Glassdoor sentiment, time-to-productivity) to drive executive-level decision-making.
• Advanced knowledge of modern ATS platforms, CRM tools for talent pipelining, and engagement platforms.
• Experience designing end-to-end Onboarding Programs that focus on both cultural immersion and technical enablement.
• The ability to challenge and advise executives on culture and talent strategy.
• Exceptional storytelling and public speaking skills; able to act as a primary brand ambassador both internally and externally.
• A deep understanding of how talent strategy impacts the bottom line, specifically regarding time to productivity and retention costs.

Benefits

• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Plus the option to buy and sell up to 5 days leave.
• Improve body and mind, with excellent private medical insurance.
• Access to Learnably and our additional learning platforms for your personal and professional development.
• 6 months primary care-giver leave.
• Paw-ternity leave for your furry friend.
• Annual Inspiration Day in addition to your annual leave which increases based on your length of service!
• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts.
• Free lunch and snacks.
• 0 fees up to a certain amount with Luno from the day you start.*
• *Offer only available on Luno Instant Buy, not Luno Exchange.