[Hiring] Field Human Resources Manager @Potbelly (Potbelly Corporate)

Role Description

The Field Human Resources Manager is a key member of the Field Human Resources Support team. They are responsible for achieving great people results in:

• Retention
• Internal selection and development
• Staffing
• Cultural leadership
• Execution of Human Resources initiatives

They will serve as key thought partners and trusted advisers to the Operations Team to achieve great People results. The Field Human Resources Manager supports succession development and planning, is operations focused, and leads as a Champion of the Potbelly Way culture. They will bring positive energy, fun, and friendliness to the role, utilizing strong interpersonal skills, positive energy, strong communication skills, coaching skills, accountability, and relationship building. They are accountable for elevating leadership at all levels in support of setting and maintaining a high bar of performance. Success for this position will be measured by goals for turnover, trends of employee relations matters being handled timely and effectively, and succession bench results.

Qualifications

• BA/BS degree in Human Resources, Business Administration, or related field preferred.
• Minimum of five years of progressive HR experience, including at least 2 years as a Human Resources Manager or in a strategic HR role.
• PHR or SPHR certification a plus.
• Multi-unit, multi-state experience in restaurant or retail industry desired.
• Excellent written and verbal communication skills.
• Proficient using Microsoft Word, Excel, PowerPoint, and Outlook.
• High level of interpersonal skills to handle sensitive and confidential situations.
• Well organized and detail oriented with excellent documentation abilities.
• Effective leader that can influence people at all levels of the organization.

Requirements

• Must represent The Potbelly Way mission, vision, and values.
• Must have the ability/stamina to work a minimum of 50 hours a week.
• Must have a strong work ethic and sense of urgency.
• Will spend up to 30% of time in shop, including travel.
• Must be able to work in both warm and cool environments, indoors and outdoors.
• Must be able to tolerate potential allergens: peanut products, eggs, dairy, gluten, soy, seafood, and shellfish.
• Must be able to engage in problem-solving skills to help identify and solve potential issues in the field.
• Must be able to proactively communicate heavily with Operations employees and Support Center through telephone, e-mail, and in-person communications.
• Must be able to manage calmly in a fast-paced and potentially stressful environment.

Benefits

• Competitive pay with performance-based annual raises!
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• Retirement Savings 401(k) WITH company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities

Company Description

Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. Potbelly actively creates and promotes an environment that is inclusive of all people and their unique abilities, strengths, and differences. We respect and embrace diversity in each other, our customers, suppliers, and all others with whom we interact as an essential component in the way we do business.

We’re an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state, or local law.

Application Deadline: Applications must be submitted by [11/30/2026] to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline.