[Hiring] Employee Experience Specialist @Retensa

Role Description

The process is to primarily conduct live, phone-based interviews with employees at companies all over the world. These interviews occur most often when employees leave (“Exit Interviews”), when they join (“New Hire”), and while they are still there (“Stay Interviews”).

As an Employee Experience Specialist, you will gain real-world experience as part of our Talent Management Consulting team to help us uncover the truth in organizations. You will use your listening and logic skills to capture employee insights and identify their frustrations, motivations, and interests.

Your goal is to discover why employees join, stay, and leave their organization, and in the process uncover important employee observations and organizational trends. The position begins immediately and work is ongoing and consistent. The ideal candidate must have regular availability during the week, but can be flexible hours of the day.

Qualifications

• Natural curiosity
• Enthusiasm for talking with people
• A customer-service orientation
• Strong organizational skills
• A motivational and collaborative mindset
• Bi-lingual is a MUST (Spanish & English)

Requirements

• Strong interest in Human Resources, OD/HR, Psychology
• Typing rate of 50 WPM or more (you can check your typing speed at www.typingtest.com/)
• Access to stable and strong internet connection
• Excellent written English
• Clear and comfortable verbal communication

Benefits

• Hours/week: 20-40 hours/week; Days/week: 3 - 4
• This is a remote position with flexible hours
• US$250-$350 per month