[Hiring] Employee Benefits National Operations Leader @Alera Group

Role Description

At Alera Group, we help businesses navigate complexity with confidence. Our Employee Benefits teams deliver strategic solutions that support organizations and their people. We’re hiring an Employee Benefits National Operations Leader (EBNOL) to shape the future of how we deliver Employee Benefits services across our national platform. This role sits at the center of strategy, operations, and transformation—driving consistency, scalability, and operational excellence across regions while improving client service delivery and supporting profitable growth.

Responsibilities

• Strategy & Operational Leadership
  • Partner with regional and office leadership to develop and execute national Employee Benefits operational strategies.
  • Drive consistency across service delivery models, workflows, and operating standards across regions.
  • Establish and implement operational policies, practices, and standards that support performance and scalability.
• Enterprise Transformation & Change Leadership
  • Serve as the central Employee Benefits leader within enterprise Business Transformation initiatives.
  • Translate enterprise strategy into practical, scalable operating models across the business.
  • Lead and support large-scale operational transformation and organizational change efforts.
• Process Optimization & Technology Enablement
  • Identify and implement process improvements, systems, and technologies that improve efficiency and client outcomes.
  • Leverage operational insights and reporting to support decision-making and continuous improvement.
  • Partner across teams to align tools, systems, and workflows with business priorities.
• Performance Management & Cross-Functional Collaboration
  • Establish and monitor KPIs to measure operational effectiveness and identify improvement opportunities.
  • Drive accountability for national growth, EBITDA, and service excellence goals.
  • Support M&A integration, talent development, and employee engagement across the Employee Benefits organization.

Qualifications

• Required
  • Bachelor’s degree in Business Administration, Finance, Accounting, Human Resources, or related field.
  • Extensive experience in employee benefits brokerage, consulting, insurance carrier, or financial services.
  • Proven track record of operational leadership and driving business performance.
  • Experience leading large-scale transformation initiatives and organizational change.
  • Strong leadership and communication skills across highly matrixed organizations.
  • Advanced proficiency in Microsoft Office Suite, including strong Excel skills.
  • Experience using technology and reporting tools to improve operations and decision-making.
• Preferred
  • Experience working in a national or multi-regional operating model.
  • Background in shared services or centralized operations environments.
  • Experience supporting M&A integration and business transformation programs.
  • Familiarity with enterprise-level operational dashboards and KPI reporting.

Benefits

• Competitive compensation and comprehensive benefits package.
• Medical, dental, vision, life, and disability coverage.
• 401(k) with company support.
• Generous paid time off and flexible work arrangements based on business needs.
• Travel as needed to support national alignment and strategic priorities.