[Hiring] Eligibility Supervisor @Public Consulting Group

Role Description

Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.

• Lead team in reviewing and analyzing Title IV-E cases for compliance with state and federal policies and procedures.
• Manage the Title IV-E eligibility team, including direct supervision of individuals and overall leadership of team activities and outcomes.
• Direct supervision of one or more team members including weekly check-ins; providing training, direction, and feedback; and performance management.
• Ensure team’s compliance with federal and state laws, regulations, and policies.
• Monitor performance measurements for team activities to help ensure that team meets all contractual responsibilities.
• Use critical thinking and data analysis tools (e.g., Excel, PowerBI) to respond to DCF and PCG management requests.
• Proactively pursue continuous improvement to increase compliance, value, accuracy, and efficiency of the team’s work.
• Develop and maintain a robust quality assurance process for all activities, data and reports developed for DCF and for PCG management.
• Lead client meetings and trainings in a variety of settings.
• Maintain positive working relationship with the clients, colleagues, and team members.
• Collaborate with PCG staff on other teams, fostering an environment of information sharing and mutual support across teams.
• Maintain up-to-date knowledge of federal and state laws, policies, and procedures related to Title IV-E and share findings with DCF.
• Lead/participate in state and federal audits and reviews.
• Maintain and update Standard Operating Procedures and training materials for team functions.

Qualifications

• Bachelor’s degree or higher, preferably in related field.
• 5+ years of relevant work experience, including supervision of staff.
• Familiarity with relevant federal entitlement programs.

Requirements

• Ability to prioritize responsibilities for self and others and to delegate tasks.
• Ability to organize and plan work efficiently within set time limits for self and others.
• Advanced understanding of and ability to interpret relevant federal and state laws, regulations, and policies.
• Strong verbal and written communication skills in formal and informal settings, including customer service.
• Critical thinking for the sake of problem solving and identifying process improvements.
• Detail-orientation.
• Ability to work independently and within a team.
• Demonstrates initiative.
• Comfortable using Microsoft Office applications, including Excel, Word, and Outlook.
• Strong proficiency with Microsoft Excel preferred.

Benefits

• Medical and dental care benefits.
• 401k.
• PTO.
• Parental leave.
• Bereavement leave.