[Hiring] Eligibility Specialist Supervisor @Georgia Department of Revenue

Role Description

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

DFCS/Office of Family Independence (OFI) is seeking candidates for the position of Economic Support Specialist Supervisor. This position reports to an Economic Support Consultant Supervisor (OFI Administrator) for Rockdale County, Conyers, GA.

Provide direct supervision and plans work of a team/unit of Eligibility Specialists determining program eligibility for the senior population. Assists in the development of uniform policy interpretations, securing services and timely benefits, and evaluating quality. Maintains a system of management to monitor quality, quantity, and timeliness of SNAP benefits (Food Stamps) and specific class of assistance Adult Medicaid.

Roles and Responsibilities:

• Provides direct supervision and support to assigned team/unit of Eligibility Specialists.
• Analyzes and assesses the effectiveness of services provided to customers in addition to assigned programmatic responsibilities to ensure the identified outcome measures are achieved.
• Ensures agency compliance with policies, appropriate documentation, and reporting requirements.
• Develops and encourages a cooperative team-oriented environment within units(s) and with other agencies and providers.
• Assess assigned staff performance and provide ongoing development and training.
• Interviews, hires, directs, trains, and evaluates employees' job performance; recommends employee disciplinary and discharge actions as appropriate.
• Leads and administers a comprehensive system of customer support and public assistance.
• Performs other professional responsibilities as assigned.

Qualifications

• High school diploma or GED
• One (1) year of related experience which involved customer contact/interaction.

Requirements

• Two (2) years of experience as an Eligibility Specialist 2 and/or 3 with GA DFCS.
• Trained and worked in two (2) or three (3) OFI programs.
• Must be Gateway Eligibility System trained.

Benefits

• Generous benefits package including unique training opportunities.
• Employee retirement plan: 401(k) plan and 457 plan.
• 13 paid holidays.
• Vacation & sick leave.
• Medical, dental, vision, long/short-term care, life insurance.
• Employee discount programs.
• Telework opportunities depending upon the position(s).