[Hiring] DLS Case Manager @Amazon

Role Description

The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in:

• Answering questions and understanding the employee’s situation
• Applying the appropriate benefits and responding to changing circumstances
• Paving the way for a connected and trusted case management experience
• Serving as the single point of contact for an employee throughout an entire leave of absence or disability event

This is an individual contribution (IC) role with no direct reports. This is a seasonal position to cover temporary needs of the organization. Extensions and/or conversions to a permanent role are subject to business needs and employee delivery.

Key Job Responsibilities

• Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees
• Serve as a point of contact for assigned employees (150 – 200 employee cases) to provide holistic case management services
• Review medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws, and benefit plans as defined by Amazon
• Leverage duration guidelines, best practice tools, and Amazon resources to support oversight of a leave event as appropriate
• Critically assess and adjust the case management plan to an employee’s changing needs
• Address and respond to sensitive situations
• Troubleshoot issues and seek to remove barriers before, during, or after a leave event
• Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs
• Identify and solve problems that may arise, sometimes with limited information
• Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace
• Educate managers and business partners on employee concerns and needs prior to being off or returning back to work
• Communicate regular updates to employees and stakeholders both verbally and in writing
• Ensure compliance with standard work, federal/state regulations, and company policy
• Maintain system records to ensure accurate and timely information/documentation
• Consult, coordinate, and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members, and other departments/systems as appropriate
• Flexibility to work nights and weekends

Qualifications

• 1+ years of human resources experience
• 1+ years of Microsoft Office products and applications experience
• 1+ years of customer service experience
• Bachelor's degree in business, HR, or a related field, or High school or equivalent and 1+ years of case management experience

Requirements

• 2+ years of human resources functions experience (preferred)
• Knowledge of HRIS or Applicant Tracking Systems (preferred)
• Experience with Payroll Systems, HRIS (preferred)

Benefits

• Starting pay: 20.33 - 35.57 USD hourly
• EAP, Mental Health Support, Medical Advice Line, 401(k) matching starting Day 1 of employment