[Hiring] Disability Assistant @LifeWorks

Role Description

TELUS Health is empowering every person to live their healthiest life. The role of the Disability Assistant is to communicate with claimants and clients as it relates to initiating a claim or the status of a claim; to ensure claim documents are processed when received and to send out all documentation for claims in a timely manner; and to follow the initial claims process procedures for claims received.

What you'll do:

• Answer incoming calls from claimants and employees to assist with leave of absence applications, short-term disability reporting, and claim status inquiries.
• Work in a fast-paced environment where you'll juggle multiple tasks—answering calls, processing documents, and updating case notes—while maintaining accuracy and meeting tight timeframes.
• Process incoming documents and reviews FMLA and STD documents received to determine if all necessary information has been provided to proceed with claim assignment/processing.
• Inform claimants of documentation required to process claims, required timeframes, and claims status either by phone, written correspondence, and/or claims system when inquiry is received.
• Update claim notes with appropriate claim and certification information.
• Assist Case Managers and Nurse Consultants as needed.
• Follow all processes as laid out in the Standard Operating Procedures (SOPs), and/or as detailed in training/meetings.
• Other projects and tasks as assigned.

Qualifications

• 2+ years of customer-facing experience (call center, retail, or similar fast-paced customer service roles where you've managed multiple tasks and interacted with diverse customers).
• High School Diploma.
• Strong interpersonal and helping skills along with assessment and problem-solving skills.
• Excellent computer skills and the ability to work primarily online in a paperless environment.
• Reliable high-speed internet connection and a quiet home workspace. You'll need to pass an internet speed test as part of our onboarding process.

Requirements

• 2+ years experience in Human Resources, Disability management, and/or FMLA administration (Nice to Haves).
• Familiarity with absence management systems (Nice to Haves).
• Associate's Degree (Nice to Haves).

Benefits

• We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good.
• We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

Company Description

TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status. We offer accommodation for applicants with disabilities, as required, during the recruitment process.