[Hiring] Director, People Operations and Talent Acquisition @Rasa

Role Description

We’re looking for a Director, People Operations and Talent Acquisition to join our G&A team and Executive Leadership Team. This role reports to our CEO, Melissa Gordon. You'll own the full employee lifecycle for a global, remote-first team of about 90 people across 13 US states and 12 countries, with entities in the US, UK, Germany, and Serbia. That covers:

• Employee relations
• Performance
• Leave
• Compliance
• Onboarding and offboarding
• Recruiting

You'll partner closely with founders, department heads, and managers, and work with our PEO, outside counsel, and tax advisors to keep us compliant everywhere we operate.

Full-time, 100% remote within the continental USA. We can't hire outside the USA for this role, and Rasa does not offer visa sponsorship for this position.

Qualifications

• 8+ years in People Operations and/or Talent Acquisition
• 2+ years' experience leading both functions at a global start-up
• Hands-on technical recruiting experience, including senior and executive hires
• Experience supporting a global, distributed workforce, ideally including US multi-state and UK/EU employment practices
• A track record of handling sensitive employee relations and separations with sound judgment and discretion
• Comfortable working at both the strategic and tactical level, as an ELT member and a hands-on operator
• Proficiency with modern people tools such as an ATS (Ashby), an HRIS (Bamboo), and a PEO (Sequoia One)

Please keep in mind that we are describing the background that would best fit the role. Even if you don’t meet all the requirements, yet you are confident that you are up for the task, we absolutely want to get to know you!

Requirements

• Advise the CEO and ELT on org design, workforce planning, and change management
• Handle complex employee relations matters across multiple countries, including performance improvement plans, separations, and terminations
• Own people operations: onboarding, leave administration, the HRIS (BambooHR), the PEO relationship (Sequoia One), and multi-country compliance
• Run the performance and career framework cycle, including reviews, IC and manager career frameworks, and manager enablement
• Drive engagement and retention through pulse surveys, ELT and manager action planning, and retention strategy for key talent
• Partner with Finance on compensation benchmarking, headcount planning, and people budgets
• Lead hiring across the company, including executive searches, and own the recruiting process, tools (Ashby), and hiring-manager experience
• Lead and develop the People Operations team

Benefits

• Flexible hours and a dedicated remote budget
• A stipend for professional development & 6 paid education days to help you grow within your role
• Unlimited PTO + paid sick leave + paid public holidays
• A Macbook and other tech to help you do your job
• Regular remote team events, as well as an annual company-wide offsite
• Health benefits through Sequoia One
• 401(k) contribution with up to 4% match
• Equity options

Company Description

Rasa is the agent building platform for AI product teams, enabling engineers and business teams to build, test, and ship agents together at speed. Enterprises across banking, insurance, telecom, healthcare, and retail use Rasa to create agents they can fully own, from customer service and voice to internal support. Founded in 2016, Rasa is backed by Andreessen Horowitz, Accel, PayPal Ventures, StepStone Group, and Basis Set Ventures. The company is remote-first with a global presence.