[Hiring] Director of Training & Quality Assurance @Ancora Education

Role Description

The Director of Training & Quality Assurance is the subject matter expert on all matters related to the CDL program for Ancora Training. This person is responsible for quality control of a best-in-class CDL program that adheres to all Federal Motor Carrier Safety Administration (FMCSA) and state regulatory agency regulations.

• Develop and assist in the training of CDL Regional Program Directors, Area Managers, Program Directors, Lead Driver Trainers, and Driver Trainers on best practices and policies.
• Drive fleet management to ensure profitable, safe programs system-wide.
• Work closely with Admissions and Business Development teams, cross-functional support teams, and division senior leadership to set training standards and functional implementation.
• Address programs and/or staff identified as performing substandardly by implementing steps that lead to development and accountability.
• Apply expertise in transportation, training, regulations, and the market to identify growth opportunities and business risks to enhance company revenue.

Qualifications

• High School Diploma or equivalent.
• Experience working with students, instructors, and clients.
• Holds an active CDL Class A License.
• 5 Years of work experience in CDL driving and training.
• At least 24 months experience as a CDL Program Director.
• Working knowledge of FMCSA regulations.
• Intermediate knowledge of CampusVue, Google Suite products, and Internet navigation.
• Detail-oriented and ability to analyze reports in multiple formats.
• Actively listens and responds appropriately.
• Ability to identify problems and seek solutions.
• Maintains professionalism at all times.
• Time management skills with the ability to multitask.
• Demonstrated ability to effectively communicate through verbal and non-verbal means with students, co-workers, and various levels of clients and external regulatory agencies.

Requirements

• Associate Degree or Higher (Preferred).
• 1-3 years experience in customer service or training role dealing with corporate partners (Preferred).
• Knowledge of multi-state regulations for CDL (Preferred).

Benefits

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• Occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls.
• Reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Prolonged periods sitting at a desk and working on a computer.

Work Environment

• Usually not exposed to weather conditions.
• The noise level in the work environment is usually moderate.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, or requirements associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.

I have read and understand the above job description. I further understand that this is not an all-inclusive list and does not constitute a contract. My employment remains at will as with all employees of Ancora Education.