[Hiring] Director of Career Services @California Institute of Applied Technology

Role Description

Under the general direction of the Vice President of Compliance (VPC), the Director of Career Services (DCS) is responsible for planning, directing, and evaluating a comprehensive program that delivers a wide range of career planning and placement services to students, alumni, community, and employers. The DCS will make management decisions, which can be comprehensive, difficult, and complex and will be required to formulate operational policies at the campus-wide level, subject to the VPC approval in matters related to broad policy considerations, campus-wide coordination, and long-range planning. The DCS exercises full responsibility of meeting Completion and Placement numbers in accordance with ACCET. The DCS oversees Career Counseling, Career Services, and Job Fairs. In addition, the DCS provides significant assistance to the academic programs and assumes ultimate responsibility for the delivery of career and employment services to CIAT students (Current and Graduates). The DCS will oversee all daily operations of the Career Services Department including:

• New hire recruitment
• Team coaching
• Policy and procedure creation
• Systems integration and automation
• Student escalations
• Event participation
• Student records management

Qualifications

• Bachelor’s degree or combination of education and management experience preferred
• 4 plus years of management experience in higher education or high-volume customer service is preferred
• Minimum 2 years of previous experience leading teams in higher education environments
• Minimum 2 years of experience using enterprise CRM systems such as Salesforce, HubSpot, Microsoft Dynamics, or equivalent SIS
• Experience supporting students through enrollment, retention, or career decision-making
• An in-depth understanding of the technology industry including education and career requirements, technology vendors, certification, and/or credentials requirements
• Highly proficient in data analysis, reporting, and Microsoft Excel skills to present forecasting models, benchmark performance metrics, and goal setting
• Expert in writing resumes, using career pages like LinkedIn, Indeed, ZipRecruiter, etc.
• A computer savvy and technical mindset willing to learn new systems that are deployed and build automated processes to streamline manual activities
• Strong presentation, public speaking, and writing skills
• Possess a sincere interest in helping others achieve life goals
• Takes a customer-service-oriented approach to recruiting and retaining students and collaborating with internal departments
• Self-motivated, goal-oriented, assertive, results-driven, high energy, and highly ethical
• Team player with a positive, can-do attitude
• Strong organizational skills with the proven ability to prioritize
• Demonstrated ability to anticipate needs and exercise independent judgment
• Excellent analytical skills, problem resolution skills and general business acumen
• Proficient skills in MS Office software products, including Outlook, Word, Excel, PowerPoint, and MS Project and ability to learn additional software products
• Exhibits a high degree of flexibility in adapting to a rapidly changing environment
• Ability to work collaboratively with colleagues, academic departments, and administration to support student success, achieve institutional goals and contribute to a positive and inclusive culture
• Flexible to work longer hours to meet deadlines, if needed
• Reliable transportation to go on campus, attend seminars/training, if required
• Maintains relationships with IT employers or familiar with the IT industry
• Able to handle sensitive information with a high degree of confidentiality
• Possess high ethical standards, being an example of professionalism to others
• Must be able to embody CIAT’s mission, vision, purpose and values

Requirements

• Maintains primary responsibility for collection, verification, tracking, and reporting of all completion and placement outcomes
• Oversees the collection and maintenance of employment verification documentation, graduate records, and employer verification records
• Ensures accurate preparation and submission of ACCET Annual Reports, including completion and placement reporting under Document 28.1
• Ensures compliance with all accreditation, state, federal, and institutional reporting requirements related to student outcomes
• Collects, analyzes, and reports graduate and employer survey results
• Develops strategies to improve student retention, completion, graduate outcomes, and placement rates
• Works collaboratively with Education, Industry and Employer Partnerships, Student Services, and Compliance to support student success initiatives

Benefits

• Competitive salary range: $100,000 — $110,000 USD

Company Description

California Institute of Applied Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, California Institute of Applied Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.