[Hiring] Director, Employee Relations @JLL

Role Description

The Employee Relations Consultant assesses and helps resolve employee issues while providing recommendations to mitigate risk for the firm. This role concentrates on addressing gaps in perception, understanding, or performance expectations between employees and management. Moreover, the Employee Relations Consultant recommends solutions that align with JLL's commitment to fair and equitable treatment of its employees and promote JLL's best interests.

• Actively promote collaboration and help all business lines and HR Centers of Excellence working towards supporting the US region.
• Enhance the ER Center of Excellence (COE) function by contributing to the creation of training programs, tools, templates, processes, reference materials, and other projects.
• Report directly to the US Head of Employee Relations.
• Function as a collaborative coach, providing guidance and support to the performance team and HR colleagues.
• Partner with the ER Lead to oversee and advise on workforce reduction initiatives, mitigating associated risks.
• Conduct investigations of potential employment law violations, including Title VII, FMLA, ADA, FLSA, and NLRA.
• Independently resolve complex ER cases by gathering relevant information, analyzing findings, and applying company policies to reach conclusions.
• Consult, guide, coach, and advise senior executives, HR Business Partners, and HR Leadership team members in collaboration with legal on high-risk and complex matters.
• Identify and resolve employee concerns through recommended actions and oversight.
• Analyze case trends to recommend HR and business strategies, addressing systemic issues through proactive coaching and training.
• Maintain accurate and exemplary investigation records; provide case management and data entry guidance to colleagues as needed.
• Collaborate on evaluating and refining internal policies and processes to enhance operational efficiency.
• Occasional travel may be required.

Qualifications

• Extensive knowledge of employment, wage, and hour, FMLA, and EEO laws and regulations.
• Expertise in internal investigation principles.
• Strong project management skills.
• Skilled in gathering, synthesizing, analyzing, and reporting ER data.
• Ability to effectively communicate data, trends, and their impact on the team and company.
• Proficient in Microsoft Office applications, Teams, and other telecommunications software.
• Familiarity with HR systems such as Navex, ServiceNow, or Workday.

Requirements

• Exceptional written and verbal communication skills.
• Proven experience in managing and building high-performing teams.
• Excellent decision-making skills with tact and diplomacy.
• Strong collaboration, conflict resolution, and negotiation skills.
• Results-focused with the ability to coordinate with diverse disciplines.
• Applies relevant actions based on policies, procedures, and business practices.
• Proven integrity and confidentiality skills.
• Maintains neutrality and calm demeanor in tense situations.
• Influences leaders and colleagues; skilled counselor, consultant, and facilitator.
• Cultivates relationships with Legal, Ethics & Compliance, senior business leaders, and HR People Partners.

Education and Experience

• Bachelor’s degree in HR, Industrial or Labor Relations or related field (Post-graduate HR or Legal experience preferred).
• 5+ years of employee relations experience.

Preferred, but Not Required

• Bilingual Spanish Speaker.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive Medical, Dental & Vision Care.
• Paid parental leave at 100% of salary.
• Paid Time Off and Company Holidays.
• Early access to earned wages through Daily Pay.

Location

• Remote – Chicago, IL.

Expected Compensation

• 90,000.00 – 110,000.00 USD per year.