[Hiring] Credentialing Specialist @BetterHelp

Role Description

As a Credentialing Specialist at BetterHelp, you’ll join a diverse team of clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. You’ll have the opportunity to make an immediate impact, grow alongside the business, and do meaningful work alongside people who care deeply about what we’re building together.

We are looking for a Credentialing Specialist who will be responsible for first line management of the credentialing associate team. They will:

• Train the team on the tasks that the associates are responsible for completing day to day.
• Research how the team will interact with new processes and systems adopted by the organization, then implement those processes and systems.
• Document all knowledge of the BetterHelp Insurance Credentialing workflows to train the team and improve those processes.
• Work with the Credentialing Team Lead to monitor the performance of the associate team and provide feedback.
• Help with answering questions from other BH teams and internal credentialing team members.
• Assist with additional projects as assigned by the Credentialing Team Lead.

What will you do?

• Supervise the credentialing associate team.
• Train the credentialing associate team.
• Document all BetterHelp Insurance Credentialing processes.
• Analyze and update processes to improve as needed.
• Provide day-to-day guidance, training, and support to credentialing associates and internal BetterHelp team.
• Identify and problem solve inefficiencies in credentialing and recredentialing processes.
• Develop and maintain the credentialing team’s relationship with other BetterHelp Teams.
• Track application statuses, credentialing deadlines, and recredentialing timelines to ensure timely completion.
• Analyze and update processes to improve timelines.
• Maintain accurate and up-to-date provider information in internal databases and Verifiable.
• Liaise with CVO to resolve any issues or delays in the credentialing process.
• Provide regular updates to leadership on key metrics and process improvements.

What will you NOT do?

• You will NOT worry about funding.
• You will NOT be limited to a narrow set of responsibilities.
• You will NOT be expected to navigate a culture driven by ego or unnecessary hierarchy.
• You will NOT be expected to sacrifice your well-being to make an impact.
• You will NOT have to wonder why your work matters.

Requirements

• Must be legally authorized to work in the United States.
• Deep understanding of web development concepts and principles.
• Examples of full-stack projects or significant product features.
• At least one major demonstrable project that includes frontend code, backend code, and a database.
• Ability to design, develop, and launch a web application or substantial feature from start to finish.
• Ability to learn quickly, navigate an established codebase, and build new skills independently.
• A strong sense of ownership and eagerness to build something meaningful.
• Five or more years of professional web development experience in any stack, solving challenging problems and implementing new features from scratch.
• Three or more years of experience with SQL, including relational schema design and complex queries.
• Familiarity with web application, data, and SQL security best practices.
• Comfort working outside the abstractions of a framework and understanding what is happening behind the scenes.
• Experience using Git in a collaborative team environment.
• Sound engineering judgment and a thoughtful approach to modern development tools, including AI assistants, with appropriate attention to security, privacy, and code quality.

Benefits

• Remote work with regular in-person bonding experiences sponsored by the company.
• Competitive compensation.
• Holistic perks program (including free therapy, employee wellness, and more).
• Excellent health, dental, and vision coverage.
• 401k benefits with employer matching contribution.
• The chance to build something that changes lives – and that people love.
• Any piece of hardware or software that will make you happy and productive.
• An awesome community of co-workers.
• The salary range for this position is $30/hr - $37/hr.