[Hiring] Corporate Accommodations Specialist @Aston Carter

Role Description

The HR Assistant II – Corporate Accommodations plays a key role in delivering a best-in-class experience for employees navigating leave of absence, disability, and workplace accommodation needs. In this individual contributor role, you provide end-to-end case management support, serving as a trusted single point of contact for employees throughout their accommodation or leave events.

• Serve as the primary point of contact for assigned employees throughout their accommodation or related leave events, providing holistic and consistent case management support.
• Initiate and respond promptly to employee inquiries regarding accommodation events, benefits, and available options, ensuring clear and empathetic communication.
• Review and interpret medical documentation and other supporting information in compliance with applicable federal and state laws and internal policies.
• Apply policy, regulatory guidelines, and duration best practices to individual cases, leveraging internal tools and resources to guide appropriate accommodations.
• Develop, monitor, and adjust case management plans based on employees’ changing needs and circumstances, ensuring continuity of support.
• Address and respond to sensitive and complex situations with discretion, professionalism, and sound judgment.
• Proactively troubleshoot issues and remove barriers that may arise before, during, or after a leave or accommodation event.
• Respond to employee-impacting issues in a timely manner and ensure appropriate, accurate communication to all relevant parties.
• Identify and solve problems sometimes with limited information, using strong critical thinking and decision-making skills.
• Educate managers and business partners on employee needs, accommodation processes, and expectations before employees go on leave and when they return to work.
• Provide regular verbal and written updates to employees and stakeholders, ensuring information is clear, concise, and easy to understand.
• Ensure compliance with standard operating procedures, federal and state regulations, and internal company policies in all case handling.
• Maintain accurate, complete, and timely documentation in case management systems and related HR tools.
• Consult, coordinate, and partner with third-party administrators, HR, Safety, Legal, Payroll, Benefits, and other internal teams to support effective case resolution.
• Support employees through return-to-work or modified duty processes as needed, collaborating with stakeholders to facilitate successful transitions.
• Handle confidential medical and HR information with a high level of discretion and professionalism.
• Manage a high volume of cases and competing priorities in a fast-paced environment while maintaining attention to detail and service quality.
• Perform other related duties as assigned to support the broader Disability & Leave Services and Corporate Accommodations programs.

Qualifications

• Bachelor’s degree
• At least 2 years of experience in case management
• Basic familiarity with leave of absence, disability, or accommodation concepts, including ADA/ADAAA and FMLA.
• Ability to review, interpret, and apply policy and regulatory guidelines to individual employee cases.
• Strong written and verbal communication skills, with the ability to explain complex information clearly to employees, managers, and business partners.
• Demonstrated ability to handle sensitive and confidential information with discretion and professionalism.
• Proficiency with MS Word, Excel, and Outlook.
• Ability to manage a high volume of cases and competing priorities in a fast-paced environment while maintaining strong attention to detail.

Requirements

• Experience providing case management or claims management services in a leave of absence, disability, or accommodation program.
• Experience working for a large, multi-state employer or on behalf of an insurance carrier or third-party administrator (TPA).
• Familiarity with federal and state leave and disability regulations, including ADA/ADAAA, FMLA, PWFA, and applicable state statutes.
• Experience using a case management system, including reviewing cases for eligibility, documenting case notes, and managing task queues.
• Exposure to HR processes, employee relations, or benefits administration.
• Experience supporting employees through return-to-work or modified duty processes.
• Strong problem-solving and critical thinking skills, with the ability to adapt quickly to changing circumstances and incomplete information.
• Exceptional customer service orientation, with experience managing employee or customer expectations in sensitive or emotionally charged situations.
• Experience working with confidential medical or HR information and maintaining strict confidentiality requirements.
• Interest in contributing to a high-volume, corporate Disability & Leave Services environment focused on continuous improvement and employee experience.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Work Environment

This role operates in a 100% remote work environment, providing flexibility while supporting a fast-paced, high-volume corporate accommodations program. You will work extensively with digital case management systems, HR tools, and standard office software such as MS Word, Excel, and Outlook. Collaboration with cross-functional teams and third-party partners occurs primarily through virtual meetings, email, and other online communication platforms. The position emphasizes a professional, customer-focused culture where accuracy, confidentiality, and responsiveness are essential to supporting employees during significant life events.

Job Type & Location

This is a Contract position based out of Nashville, TN.

Application Deadline

This position is anticipated to close on Aug 26, 2026.