[Hiring] Chief of Staff, People & Culture @RemotelyHR

Role Description

The Chief of Staff, People & Culture is the operational partner to the President, the owner of the People seat on our accountability chart, and the connective tissue across every department at French Florist. This role exists for two reasons that turned out to be the same reason:

• Our growth has outpaced any one person’s ability to personally track every cross-functional initiative.
• Too much of what holds this company together still lives in people’s heads instead of in a system.

This is not a support role and it is not an administrative one. You will sit in the rooms where decisions get made, and you will be expected to have a point of view when you are in them.

Key Responsibilities

• People & Culture Ownership
  • Architect the company’s people strategy.
  • Shape and protect the company’s culture, values, and behavioral standards.
  • Own talent acquisition strategy.
  • Build and develop strong leaders at every level.
  • Own the People Operating System and keep it current.
  • Own the outsourced HR partnership.
  • Build feedback mechanisms for employee well-being.
  • Own the rollout of radical candor.
  • Be the go-to person for hard people problems.
• Cross-Functional Project Leadership
  • Own end-to-end execution of cross-departmental projects.
  • Serve as the connective link between departments.
  • Find and break bottlenecks between departments.
  • Run a live portfolio of multiple concurrent initiatives.
• Operating Rhythm & Strategic Execution
  • Run the company’s EOS operating cadence.
  • Drive accountability for company and departmental Rocks.
  • Make trade-offs visible.
  • Ensure every decision leaves the room with an owner.
  • Create clarity as a discipline.
• Process & Systems Improvement
  • Identify, document, and rebuild operational processes.
  • Bring chaos to control without slowing the business down.
  • Partner with department leaders to standardize reporting.
  • Lead implementation of new systems and tools.
• Executive Partnership & Communication
  • Partner directly with the President on strategic priorities.
  • Communicate necessary feedback to the President.
  • Prepare executive-level communications and materials.
  • Anticipate leadership needs and take initiative.
  • Represent the President in discussions when appropriate.

Qualifications

• 7+ years of experience in operations, program management, or people leadership.
• Direct experience running EOS (Entrepreneurial Operating System).
• Experience owning the strategic side of a People function.
• Track record of getting outcomes through outsourced partners.
• Experience leading cross-functional projects without direct authority.
• Track record of owning outcomes rather than managing tasks.
• Experience in a multi-location, franchise, or high-growth environment preferred.
• Working knowledge of multi-state employment practices.
• Proven success leading remotely.
• Bachelor’s degree or equivalent experience.

Skills & Capabilities

• Belief that clarity is key to results.
• Practice radical candor.
• Take initiative and own your impact.
• Effective without a team.
• Ability to manage diverse tasks simultaneously.
• Build real relationships remotely.
• Thrive in a fast-paced environment.
• Comfortable in ambiguity.
• Analytical skills to turn complex information into actionable plans.
• High integrity and discretion.
• Hungry to grow and invest in personal development.
• Curiosity about new tools, including AI.

Physical Requirements

• Remote role; ability to work at a computer for extended periods.
• Travel of approximately 25 percent.
• A dedicated, professional home workspace and reliable high-speed internet.
• Ability to occasionally lift up to 20 pounds.
• Regularly required to talk, hear, and use hands for administrative work.

Compensation and Benefits

• $125,000 - $150,000/year + Year-End Bonus goals (up to 10%).
• Employee stock option eligibility after one year.