[Hiring] Case Manager (Workers' Compensation) @Amazon

Role Description

This is a remote, contractual role based in Costa Rica. The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event. This is an individual contribution (IC) role with no direct reports.

• Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees
• Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon
• Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate
• Critically assess and adjust the case management plan to an employee’s changing needs
• Address and respond to sensitive situations
• Troubleshoot issues and seek to remove barriers before, during, or after a leave event
• Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs
• Identify and solve problems that may arise, sometimes with limited information
• Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace
• Educate managers and business partners on employee concerns and needs prior to being off or returning back to work
• Communicate regular updates to employees and stakeholders both verbally and in writing
• Ensure compliance with standard work, federal/state regulations, and company policy
• Maintain system records to ensure accurate and timely information/documentation
• Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate
• Other duties as assigned

Qualifications

• Bachelor's degree or above in Human Resources Management, Business Administration or a related field
• Experience working in a client/customer-service oriented professional role
• Experience in English-language communication skills, both written and verbal
• Experience in Human Resources, Claim Management or Leave & Disability management roles

Requirements

• Familiarity with HR software, applicant tracking systems (ATS), or employee management platforms
• Ability to manage confidential information with professionalism and discretion
• Problem-solving skills and the ability to handle challenging situations effectively
• Experience working in multicultural or bilingual environments
• Knowledge of labor laws or HR best practices is a plus

Company Description

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

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