[Hiring] Candidate Resourcer and Onboarding Coordinator @Talent Shore

Role Description

This is a remote position.

Job title: Candidate Resourcer and Onboarding Coordinator (Education Recruitment)

Desk: All education roles: Teachers, Cover Supervisors, Teaching Assistants, SEND and SEMH support, Early Years and nursery practitioners (Level 2 or above) and wider school support staff

Location: Cape Town, South Africa (office or remote, employed via an Employer of Record)

Hours: Full time, aligned to UK school hours: UK 7am to 5pm, with early starts essential for urgent cover and evening contact when bookings need it

Salary: R25,000 to R35,000 per month depending on experience, plus performance bonuses

Reports to: James (Founder) and Seb Timmins (Director) initially, working closely with the UK consultant team and Compliance

Why this role matters

• Every booking we fill starts with a candidate you found, screened, cleared and kept warm.
• You own the candidate journey from first call until they are compliant, booked and rebooked.
• Every candidate you bring in will be working with children, so quality is not optional.
• You are the first line of our business, and how you represent Pioneer decides whether great candidates choose us.
• Do this well and schools get reliable people first time, candidates work consistently, and the desks weekly margin grows.

Key responsibilities

• Finding and securing the right people:
  • Source candidates every day, using our own database first, then LinkedIn, Indeed, CV Library and the new channels and tools we provide.
  • Make high volumes of outbound calls to canvass, screen and engage candidates across every role we place.
  • Run structured screening interviews covering experience, availability, location, right to work and suitability for working with children.
  • Look beyond the certificate. Judge reliability, attitude, safeguarding awareness and real classroom or setting experience.
  • Sell our brand with confidence: our schools, our pay, our support and the reasons candidates should work with us.
  • Lock candidates in by securing commitment, booking next steps and keeping in regular contact.
  • Introduce qualified candidates to the relevant UK consultant with a clear, concise handover.
• Building a ready to work pool:
  • Build and maintain a strong pool of candidates who are cleared, available and ready to go.
  • Know where every candidate lives, how they travel and which areas they can realistically cover.
  • Track and update availability every day in Salesforce so consultants always know who can work.
  • Work through our historical database, re-engaging and re-registering archived candidates and making them live again.
• Onboarding and compliance:
  • Run onboarding in tandem with Compliance, chasing documents, references, DBS and right to work checks.
  • Prioritise the candidates we need most so they are cleared and ready to work as quickly as possible.
  • Keep candidates informed at every stage so nobody goes cold while waiting.
  • Setting first time, so we earn the rebooking.

How success is measured

• Outbound calls per day
• New candidate registrations per week
• Archived candidates reactivated per week
• Candidates fully compliant per week, and average time from registration to clearance
• Candidates placed into work, rebooking rate and cover requests filled versus lost
• Contribution to weekly bookings and margin on the desk

Requirements

• Who we are looking for:
  • This is not a basic call centre role. We hire for attitude and train for skill, and the right person:
  • Is smart and sharp. You learn quickly and retain what you are told.
  • Takes initiative. You see what needs doing and do it, without being told every five minutes.
  • Owns the outcome. You take instructions and follow every task through properly.
  • Prioritises well. You manage your own workload and work independently without being micromanaged.
  • Thinks ahead. You are proactive, not reactive, and plan next week before next week arrives.
  • Communicates without being chased. You keep the consultant updated on bookings, gaps and wins as they happen.
  • Is conscientious and trustworthy. Real attention to detail, and an understanding that safeguarding comes first.
  • Is committed and target driven. Resilient, comfortable with high volume calling, and genuinely wants to grow.
  • Sounds brilliant on the phone. Clear spoken English and a warm, professional manner.

Skills and experience

• Essential:
  • At least 1 year in recruitment, resourcing, sales or a call based role
  • Confident on the phone with high volume calling and persuasion
  • Organised and conscientious
  • Understanding of, or willingness to learn, UK safeguarding, DBS and right to work
  • Reliable, punctual and resilient under pressure
• Desirable:
  • UK education recruitment, ideally supply for schools, nurseries or SEND settings
  • Healthcare recruitment as an alternative background
  • Salesforce or a similar CRM
  • LinkedIn Recruiter, Indeed and CV Library
  • Knowledge of UK school roles and Early Years qualifications

Benefits

• Full training on the UK education sector, safeguarding, our sales process and our systems
• Performance bonuses linked to candidates cleared and placed
• A long term role in a growing business with clear progression
• A supportive, close knit team, with direct access to the Founder and Director