[Hiring] Bilingual Benefit & Disability Management Specialist @SCM Insurance Services

Role Description

The key focus of this position is to provide effective and efficient in-house benefit and disability administrative support within a fast-paced environment. This is ONE YEAR contract (mat leave coverage) REMOTE position and can be based in any of the following office locations; Edmonton, Mississauga or Montreal.

Responsibilities

• Benefit Administration
  • Facilitate incoming benefit plan calls and emails by providing excellent customer service (responding to queries, providing information, problem solving, guidance on filling out paperwork)
  • Maintain records of group insurance benefits in relevant system databases
  • Receive and process applications for enrollments, change in benefits, coverage for over-age dependents/disabled dependents
  • Establish and maintain strong relationships with insurance providers
  • Liaise with the insurance carrier representatives and other key stakeholders to provide problem-resolution for members experiencing benefit related issues, when required.
  • Perform other functions as required
• Disability Administration
  • Facilitate incoming disability (STD, LTD) calls and emails by providing excellent customer service (responding to queries, providing information, problem solving, guidance on filling out paperwork)
  • Proactive management of disability claims including situations of a complex nature.
  • Communicates with claimants and external partners regarding case adjudication and return to work planning
  • Maintains effective working relationships with providers of short term and long-term disability products and services related to effective disability case management
  • Review of internal processes and policies with a view to continuous improvement

Qualifications

• Bilingual (written and spoken): English and French are required
• Minimum Grade 12 diploma, preference will be given to individuals that have a degree or certification in benefits (ie. Certified Employee Benefits Specialist (CEBS)
• Knowledge of group benefits principles and experience with group benefits administration, minimum of 3 years, ideally in a large organization
• Experience with the administration of group short term disability and long-term disability administration.
• Experience in interpreting benefit plans and documents
• Professionalism and confidentiality
• Initiative to manage multiple demands under pressure in a fast paced, multi-faceted environment
• Superior customer service experience
• Strong communication skills/telephone skills and experience including the ability to effectively manage conflicting or aggressive situations
• Time management / ability to meet time sensitive deadlines
• Must be proficient in Word, Excel, and Outlook
• Workday experience would be considered an asset
• Basic mathematical skills and the aptitude to work with numbers to produce accurate calculations
• Attention to detail
• Reliable and highly organized

Benefits

• Competitive Pay: $67,200 - $93,300 CAD Annual - Salary is commensurate with experience, qualifications, and internal equity
• Work-Life Balance
• Remote Work Opportunities
• E-flex Benefits Program

Environment/Working Conditions

• All prospective employees must pass a background check
• Time Allocation estimations are subject to change
• Sedentary (100%) – this includes sitting and keyboarding with the ability to take breaks as required

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third-party recruiters and hereby request agencies to not contact our employees or managers directly to present candidates. Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.