[Hiring] Benefits Specialist @LeadVenture

Role Description

The Global Leaves & Accommodations Specialist administers and communicates the company's leave of absence programs across the U.S. and internationally, guiding employees and managers through leave options, policy features, and procedural requirements. This role owns the end-to-end leave and accommodation process globally — from intake through return-to-work — serving as the primary point of contact for employees and managers in the U.S. and all international locations, while partnering with in-country HR and legal counsel to ensure local law is applied correctly in each jurisdiction.

This role partners closely with HR, Legal, Payroll, and Benefits to ensure every leave and accommodation is administered accurately, consistently, and in full compliance with applicable federal, state, local, and international law.

This is a full-time remote role based in the United States.

Key Responsibilities

• Leave of Absence Administration
  • Administer and communicate leave of absence programs across all company locations (FMLA, state/local paid and unpaid leave, short- and long-term disability, parental leave, USERRA, and statutory leave frameworks in Canada, Mexico, Belize, India, and the Netherlands).
  • Serve as the primary point of contact for employees and managers, providing clear, empathetic guidance on eligibility, paperwork, timelines, and job protections.
  • Manage intake, case tracking, and recordkeeping for all leave requests, coordinating with third-party administrators, insurance carriers, and in-country partners.
  • Own the leave case process end-to-end in every location where the company operates.
  • Partner with Payroll and Benefits to ensure accurate pay treatment, benefits continuation, and return-to-work processing.
• Compliance & Regulatory Knowledge
  • Ensure compliance with federal, state, and international leave laws in coordination with Legal and HR leadership.
  • Maintain strict confidentiality of employee medical and leave information.
  • Support internal and external audits by maintaining accurate documentation and demonstrable compliance controls.
  • Maintain working knowledge of leave and accommodation law across all operating countries.
  • Handle employee medical and leave documentation in compliance with applicable data privacy laws in each jurisdiction.
• Disability & Medical Accommodations (ADA and International Equivalents)
  • Lead the interactive process for ADA accommodation requests.
  • Serve as the organization's subject matter expert on the ADA interactive process.
  • Track accommodation requests and outcomes to ensure timely resolution.
• Program Management & Continuous Improvement
  • Develop and maintain leave policy documentation, employee communications, FAQs, and manager guidance.
  • Track and report leave program metrics to identify trends and improvement opportunities.
  • Identify process inefficiencies and recommend improvements to leave administration, technology, and workflows.
  • Provide training to HR business partners and people leaders on leave and accommodation policies.
• Additional duties and responsibilities as required.

Qualifications

• Bachelor’s degree in Human Resource, related field, or equivalent practical experience.
• 2+ years of experience administering leave of absence programs, including FMLA, ADA, and state/local leave laws.
• In-depth working knowledge of federal, state, and applicable international leave and accommodation regulations.
• Demonstrated experience leading the ADA interactive process and managing accommodation requests end-to-end.
• Experience partnering with third-party leave/disability administrators, insurance carriers, and in-country HR or legal partners.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• High degree of discretion and sound judgment in handling sensitive and confidential employee information.
• Proficiency with HRIS and leave management systems (e.g., Workday, ADP, ServiceNow, or similar) and Microsoft Office Suite.
• PHR, SHRM-CP, GPHR, or Certified Leave Management Specialist (CLMS) certification a plus.
• Spanish or Dutch language proficiency a plus.
• Must be authorized to work in the United States.

Requirements

• This role is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington.