[Hiring] Benefits Administrator @Emapta

Role Description

The Benefits Administrator helps deliver reliable benefits services, empowering businesses to scale while enhancing employee experiences.

Qualifications

• Education equivalent to a U.S. associate degree in Business or a related field preferred
• 1 to 3 years of benefits administration experience and/or related training
• PEO or outsourced HR services experience preferred
• Bilingual proficiency in English and Spanish preferred
• Experience translating benefits-related content from English to Spanish preferred
• Proficiency in HRIS platforms
• Strong working knowledge of Microsoft Excel, Word, and PowerPoint
• Solid knowledge of spreadsheet, database, and word-processing applications
• Strong written and verbal communication skills
• Professionalism and integrity that build trust and credibility
• Excellent problem-solving skills with timely and effective resolution
• Accountability with consistent ownership and follow-through
• Client-focused mindset with the ability to build strong internal and external relationships

Requirements

• Collaborate with internal department staff to understand project concepts, objectives, and delivery approaches.
• Maintain client and employee benefits information in HRIS and CRM systems.
• Complete benefit plan setup and enrollment configurations in online tools.
• Support internal training on new system functionality and operational procedures.
• Manage assigned work independently and escalate issues to ensure timely completion.
• Maintain system integrity by processing audit reports and delivering them to internal analyst teams.
• Conduct benefit audits and improve audit reporting processes.
• Translate benefit plan content and system verbiage from English to Spanish.
• Respond to internal inquiries within established service-level timeframes.
• Assist in developing and improving analyst workflows and ACA reporting requirements.
• Recommend process improvements using existing or proposed technologies.
• Track all work performed within CRM software.

Benefits

• Competitive salary designed for top-tier talent
• Full compliance with Dominican statutory benefits, including 13th-month pay (Christmas bonus), paid annual vacation and public holidays, and social security contributions covering health insurance, pension (AFP), and occupational risk insurance.
• Sick leave and disability coverage through Social Security
• Career growth opportunities with global exposure
• Exposure to international clients and global best practices
• Learning and development support (courses, certifications, upskilling) through Emapta Academy