[Hiring] AVP, Employee Experience @Chevron Federal Credit Union

Role Description

As a key partner within the People Team, the AVP, Employee Experience owns the organization's HR compliance, employee relations, and performance management agenda, and provides leadership to the Total Rewards division. This role is the People Team's HRIS and HR compliance expert, ensuring our systems, data, and people practices meet regulatory standards while enabling a modern, data-driven employee experience.

This leader provides counsel to managers and employees on performance management and employee relations matters, while directing the Lead Total Rewards Specialist and, through that role, the Total Rewards/People Data function on benefits, compensation, and HRIS strategy.

Through strong attention to detail, advanced Excel skills, and effective use of AI tools, this role drives operational efficiency across HR compliance, employee relations, and Total Rewards administration in support of the Credit Union's Service Excellence and Employee Experience priorities.

Qualifications

• 5+ years' exempt-level work experience in Human Resources (two in a management role), with meaningful experience in HR compliance and/or HRIS administration.
• Bachelor's degree and/or PHR or SPHR certification; PHR/SPHR preferred given the compliance scope of this role.
• Hands-on experience with an HRIS platform (UKG or similar) strongly preferred.
• Experience with benefits administration platforms, carrier/vendor file feeds (EDI), and open enrollment operations strongly preferred.
• An equivalent combination of education and experience may substitute for stated qualifications.

Requirements

• Demonstrated expertise in HR compliance (EEO, FCRA, FLSA, ADA, FMLA, ADEA, etc.) and HRIS administration.
• Understanding of benefits operations controls and governance, including plan/tier data mapping, vendor file feed monitoring, payroll reconciliation, and SOX/ERISA-relevant control documentation.
• Ability to lead root-cause analysis and build durable process/technology controls in response to vendor or system issues, rather than one-time fixes.
• Advanced Excel skills, including the ability to build and maintain data models, dashboards, and reporting.
• Practical experience using AI tools to improve HR data analysis, reporting, and process efficiency.
• Ability to write and speak effectively in English using correct spelling and grammar.
• Strong attention to detail and data accuracy across compliance, employee relations, and Total Rewards administration.
• Proficient in the use of basic applications in a Windows-based environment, including Outlook and Word.
• Excellent customer service skills and sound judgment in handling confidential and sensitive employee matters.

Benefits

• Bonus/incentives for all regular employees
• 401(k) with 8% company contribution
• Medical, dental, and vision insurance for employees and dependents paid at 80%
• PTO and paid sabbaticals
• Tuition reimbursement

Company Description

Chevron Federal Credit Union is one of the top-run credit unions in the country – and one of the largest, with $5 billion in assets. Yet our corporate culture is not stuffy: the Team Spirit Committee runs fun activities and charitable events throughout the year, and work-life balance, mutual respect, diversity, and providing a voice for every employee are all important to us.