[Hiring] Associate Leave of Absence Analyst @TriNet

Role Description

As a member of the Benefits Core Services team, the Associate Benefits Support Services Analyst provides benefits expertise and the administration of TriNet's benefits offerings to TriNet customers, WSEs and internal TriNet teams. They collaborate with all our internal teams to assess benefit inquiries and research, perform root cause analysis, and determine resolution for the best outcome for both TriNet and the customer.

What you will do

• Assists internal and external clients and worksite employees with general benefits inquiries via phone, chat, email or case, regarding benefits enrollment processes, regulatory and compliance, and navigation to available resources such as reports and plan details.
• Performs initial research for cases, documents appropriately and resolves low to mid-level complexity daily tasks, escalating to other internal expertise as appropriate.
• Performs administrative tasks including but not limited to routing of SalesForce and Perceptive Content items.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• General education, vocational training and/or on-the-job training preferred.
• Typically < 2 years General benefits knowledge preferred.

Requirements

• Intermediate knowledge of Microsoft Office Suite products including but not limited to Outlook, MS Word and MS Excel (Intermediate proficiency).
• Ability to communicate effectively; both written and verbal (Intermediate proficiency).
• Ability to de-escalate and problem solve (Intermediate proficiency).
• Analytical skills and attention to detail (Intermediate proficiency).
• Conceptual and critical thinking skills (Intermediate proficiency).
• Strong interpersonal skills and customer service skills (Intermediate proficiency).
• Good organizational and time management skills (Intermediate proficiency).
• Strong active listening skills (Intermediate proficiency).

Benefits

• Medical, dental, and vision plans.
• Life and disability insurance.
• 401(K) savings plan.
• Employee stock purchase plan.
• Eleven (11) Company observed holidays.
• PTO and a comprehensive leave program.