[Hiring] ADA & Leave Specialist @LifeStance Health

Role Description

The ADA & Leave specialist is responsible for overseeing the day-to-day administration of leave of absence and accommodation programs while serving as the team's primary subject matter expert for complex cases. This role ensures compliance with federal, state, and local leave and disability regulations, and partners closely with HR, Legal, managers, and third-party administrators to deliver consistent, compliant, and employee-focused solutions.

• Manage leave and accommodation cases, including escalations.
• Support process improvement initiatives.
• Help develop the knowledge and capabilities of the leave team.
• Serve as the key resource for ADA, FMLA, state leave laws, disability accommodations, and return-to-work programs.

Key Responsibilities

• ADA & Accommodation Administration, LOA administration.
• Lead the interactive process for complex ADA accommodation requests.
• Review medical documentation and evaluate accommodation options in partnership with HR and Legal as needed.
• Determine appropriate accommodation solutions while balancing business needs and regulatory requirements.
• Manage escalated accommodation cases and provide consultation to managers and HR partners.
• Ensure timely documentation and case management throughout the accommodation lifecycle.
• Provide coaching, training, and guidance on complex leave and accommodation issues.
• Oversee administration of FMLA, ADA leave, military leave, personal leave, disability leave, workers' compensation coordination, and state-specific leave programs in assigned states.
• Review leave cases and provide direction on eligibility, entitlements, extensions, and return-to-work decisions.
• Ensure compliance with all regulatory notice and documentation requirements.
• Identify compliance risks and recommend corrective actions.
• Support audits, investigations, and legal inquiries related to leave and accommodations.
• Maintain accurate case documentation and reporting.
• Identify opportunities to improve leave and accommodation processes, workflows, and employee experience.
• Develop and maintain SOPs, knowledge articles, and training materials as they pertain to their day to day.

Qualifications

• 5+ years of leave, disability, accommodation experience.
• Advanced knowledge of:
  • ADA
  • FMLA
  • PWFA
  • USERRA
  • State leave laws
  • Short-Term and Long-Term Disability programs
  • Return-to-work processes
• Experience handling complex accommodation and leave cases.
• Strong communication and problem-solving skills.
• Ability to interpret regulations and apply them to business situations.

Preferred Qualifications

• Multi-state leave administration experience.
• Experience with complex ADA accommodations.
• Experience in a high-volume shared services or HR operations environment.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to sit, stand, bend, talk, and hear.
• Frequently required to walk.
• Must be able to lift and/or move objects up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Benefits

• Medical, dental, vision, AD&D, short and long-term disability, and life insurance.
• 401k retirement savings with employer match.
• Paid parental leave.
• Paid time off.
• Holiday pay.
• Employee Assistance Program.