[Hiring] ACM Consultant @Amazon

Role Description

At Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team.

The ACM Consultant provides case management for all types of accommodation requests related to life events. The ACM Consultant is highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event.

Key job responsibilities

• This is an individual contribution (IC) role with no direct reports.

Essential Responsibilities:

• Initiate and respond to inquiries about accommodation events, benefits, and options available to employees
• Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation in compliance with the corresponding federal and state laws and policy as defined by Amazon
• Leverage duration guidelines, best practice tools and Amazon resources to support oversight of an accommodation as appropriate
• Critically assess and adjust the case management plan to an employee’s changing needs
• Address and respond to sensitive situations
• Troubleshoot issues and seek to remove barriers before, during, or after a leave event
• Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs
• Identify and solve problems that may arise, sometimes with limited information
• Educate managers and business partners on employee concerns and needs prior to being off or returning back to work
• Communicate regular updates to employees and stakeholders both verbally and in writing
• Ensure compliance with standard work, federal/state regulations, and company policy
• Maintain system records to ensure accurate and timely information/documentation
• Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate
• Other duties as assigned

Qualifications

• Experience in human resources management
• Bachelor's degree in Human Resources Management, Business Administration or a related field
• Experience working in a client/customer-service oriented professional role
• Speak, write, and read fluently in English
• Experience in Human Resources, Claim Management or Leave & Disability management roles

Requirements

• Experience with HR processes and systems
• Familiarity with HR software, applicant tracking systems (ATS), or employee management platforms
• Ability to manage confidential information with professionalism and discretion
• Problem-solving skills and the ability to handle challenging situations effectively
• Experience working in multicultural or bilingual environments
• Knowledge of labor laws or HR best practices is a plus

Benefits

• Our inclusive culture empowers Amazonians to deliver the best results for our customers.
• If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.
• If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.