[Hiring] Training Delivery @CVS Health

Role Description

CVS Health is on a mission to transform healthcare. We are making it simpler to connect our patients, members, and customers to the services and solutions they need. At the heart of this strategy lies the critical role our CVS Health Enterprise Learning, Development and Performance teams play to train our company’s highest volume roles.

The Field Training Coordinator is a critical team member within the CVS Health Enterprise, Learning, Development and Performance – Center of Excellence (ELD&P) within the Human Resources department and reports to the Field Training Supervisor. Field Training Coordinator will manage colleagues through their LearnRx training program by coordinating activities with colleagues, managers, and coaches. FTC’s build and manage relationships with key stakeholders, leveraging data to continually evaluate the learner experience to measure training effectiveness and colleague performance.

The ideal candidate has a relentless passion to drive innovative, engaging and measurable training experiences that improves colleague sentiment and business outcomes.

• Conduct virtual & live classroom training for select programs as needed – NCO, TTC and ASHP
• Manages trainees through the LearnRx training program to ensure completion within the expected timeline
• Monitor, assess and manage the engagement and overall execution progress to identify opportunities and provide mitigation plans as necessary
• Monitor and conduct key assessments during the training process, reviews results with the PM, and provides mitigation plans when necessary
• Schedule new hires in the SDS as defined within the training program's structure
• Identifies eligible colleagues at SDS locations, assigns and facilitates the required training for them to become coaches
• Assess Skill Development Store coaching environments and escalates gaps to field leaders for mitigation
• Monitor dashboard daily to identify and address opportunities that may impact the experience or execution of the program
• Monitors curriculum progress, partners with store team/district leader (DL) when needed for root cause analysis to ensure colleague graduation from the LRx program
• Build and manage relationships with Field RX Management, Pharmacy Managers, peers and Field Training Supervisors
• Establish regular communication touchpoints with field leaders to provide update on trainee progress and propose mitigation plans when necessary
• Leads monthly "State of the District" Meeting with RX DLs to provide training updates
• Travel within their market weekly to complete training activities, manage the quality of each SDS, and develop coaches when needed
• Escalates all training concerns weekly to DL for follow-up, partnering with FTS/HRBP when necessary

Qualifications

• 1+ years’ experience in a customer service, training delivery or relevant work experience
• Nationally Certified Technician (CPhT via PTCB or ExCPT) or commits to becoming nationally certified within 6 months of hire

Requirements

• Training Certificate
• High school diploma or equivalent required

Benefits

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility