[Hiring] Talent Development Program Manager @Customer.io

Role Description

We’re hiring a Talent Development Program Manager to help us build and scale the programs that make this possible. This is not a traditional L&D role focused on maintaining existing training. This is a builder role. You’ll partner closely with the Director of Learning, Growth, and Development to design and launch high-impact programs while getting to own execution, facilitation, and continuous improvement.

You’ll play a foundational role in shaping how skill development and career growth evolve at Customer.io—and help create programs that enable our people to do the best work of their careers.

What you’ll do

• Help Build the Future of Talent Development at Customer.io:
  • Partner closely with the Director of Learning, Growth, and Development to design and scale programs that strengthen manager capability and support employee growth at every level.
  • Contribute ideas that help shape our long-term talent development strategy.
• Own and Execute High-Impact Programs End-to-End:
  • Lead the execution of development programs from concept through delivery and iteration.
  • Manage timelines, communications, logistics, and stakeholder coordination while ensuring an exceptional participant experience in a fully remote environment.
• Facilitate Meaningful, Engaging Learning Experiences:
  • Facilitate live workshops, cohort programs, and development sessions that are practical, engaging, and immediately applicable.
  • Create learning environments where employees can reflect, practice new skills, and grow with confidence.
• Support Critical Capability-Building Initiatives:
  • Help design and run programs such as mentorship programs, AI capability training, and skill academies that strengthen the organization’s ability to adapt, lead, and innovate.
• Translate Organizational Needs into Effective Programs:
  • Partner with teams to help turn performance insights and evolving business needs into thoughtful development initiatives that improve team effectiveness and employee growth.
• Continuously Improve and Scale What Works:
  • Evaluate program effectiveness, identify opportunities for improvement, and help evolve our development programs as Customer.io continues to grow and scale.

Qualifications

• 4–7+ years of experience in talent development, learning and development, leadership development, program management, or a related field.
• Experience facilitating engaging learning experiences and creating environments where people feel comfortable learning, reflecting, and growing.
• Experience building or scaling programs or initiatives and managing execution from planning through delivery.
• Natural curiosity about how learning connects to organizational effectiveness, leadership capability, and business impact.
• Clear communication skills and ability to build trust quickly with stakeholders across teams and levels.
• Ownership mindset and builder mentality, energized by the opportunity to help build programs from early stages and improve them over time.

Bonus points for:

• Experience building mentorship or career development programs.
• Experience leading AI capabilities training.
• Experience facilitating manager or leadership development programs.
• Experience working in remote-first or distributed organizations.
• Familiarity with modern learning tools or AI-enabled learning environments.

Compensation & Benefits

The starting salary for this role is $95,000–$105,000 USD annually (or equivalent in local currency), depending on experience and subject to market rate adjustment. Our inclusive benefits package supports your well-being and growth, including:

• 100% coverage of medical, dental, vision, and supplemental insurance premiums for you and your family.
• 16 weeks paid parental leave.
• Unlimited PTO.
• Remote work and wellness stipends.
• Professional development budget.
• And more!

Our Process

• 30-minute phone call with Recruiter.
• 45-minute video call with Hiring Manager.
• 30-minute behavioral interviews with 3 cross-functional partners.
• Take-home assignment - develop short live training for hiring panel.
• 45-minute live training facilitated + discussion.
• All final candidates will be asked to complete a background check and employment verification.

Join us

If you’re excited by the opportunity to help build programs that shape how people grow, lead, and succeed—and want to contribute to building a thoughtful, high-performing organization—we’d love to hear from you. Apply now.