[Hiring] Staff Relations Support @The Cheesecake Factory

Role Description

This position is eligible for a 100% remote work-from-home schedule. This is a Temporary Flex role, averaging 20 to 40 hours per week, with intermittent breaks throughout the year based on need.

Reporting to the Senior Manager of Staff Relations, you will work amongst a dynamic team at The Cheesecake Factory corporate support center in Calabasas Hills, CA. As a Staff Relations Support Temporary, you will play an integral part in conducting workplace investigations on harassment, discrimination, inappropriate behavior, and other company policy violations for a global $3.7 billion public company with over 350 full-service restaurants and more than 48,000 total staff members.

You’ll thrive in this position if you are:

• An effective communicator: whether it is verbal or written, you present information in a clear, professional manner. You understand your audience and can easily shift your presentation style so that it is understandable to all.
• A Creative Problem Solver: you have an uncanny ability to think outside the box, using the resources at hand to effortlessly get to the bottom of an issue.
• Principled: you have the ability to use a high level of tact, diplomacy, discretion, and empathy/understanding in a business environment with a diverse employment base.
• A team player: you are a capable self-manager and thrive when you are a part of a team; you enjoy collaboration and brainstorming, especially on new projects.

Here’s more of what you’ll get to do:

• Conduct Thorough Investigations: Support the Staff Relations team by conducting comprehensive investigations into workplace concerns, ensuring a fair and impartial process.
• Effective Interviewing: Facilitate structured and objective interviews with both managers and staff members to gather relevant information and assess concerns.
• Address Staff Concerns: Respond promptly and professionally to employee inquiries and complaints, providing guidance and resolution in alignment with company policies and best practices.
• Documentation & Recordkeeping: Ensure accurate and detailed documentation of both informal inquiries and formal investigations, maintaining compliance with legal and organizational standards.
• Culture & Standards Compliance: Assist in fostering and upholding company culture, values, and workplace expectations through proactive engagement and policy enforcement.
• EthicsPoint Case Management: Accurately input case notes, upload relevant attachments, and maintain comprehensive case records within the EthicsPoint system.
• Timely Case Resolution: Ensure cases are processed efficiently and closed within appropriate timeframes to support a responsive and effective Staff Relations function.
• Professionalism & Confidentiality: Exhibit the highest level of integrity, discretion, and professionalism when handling sensitive employee matters and confidential information.

Qualifications

• 3+ years’ experience in workplace investigations, including EEO investigations
• Human Resources practices and experience.
• Basic knowledge of employment laws.
• Microsoft Office proficiency.
• Must possess the ability to work independently with little supervision and be a team player.
• Excellent communication, both verbal and written.

Requirements

• PHR/SPHR preferred.
• HR leadership role over two or more functions.
• HR experience in the restaurant/hospitality industry.
• Bilingual in Spanish.

Benefits

• Sick Time (In locations where required)
• Medical Plan Available (Must meet service and hours requirement)
• 25%-35% discount when dining as a guest