[Hiring] Senior Talent Development Program Manager @Gong.io

Role Description

The Senior Talent Development Program Manager owns the design, delivery, and continuous improvement of Gong’s core performance management and talent review processes. This role is responsible for running end-to-end talent cycles and building the underlying talent infrastructure—not just standalone programs—that clarifies performance expectations, enables meaningful differentiation of talent, and supports high-quality decision-making.

This role translates talent philosophy into practical, scalable processes that managers, employees, and HR partners understand and trust. Success requires the ability to clearly communicate the why behind talent processes, drive adoption through enablement rather than enforcement, and operate effectively across functions, regions, and cultures. The role balances patience and buy-in with momentum and delivery, knowing when to test and iterate and when to scale.

Operating as an individual contributor within a complex stakeholder environment, this role influences outcomes without owning final decisions—leading cross-functional work, aligning leaders, and keeping progress moving through strong program management, clear communication, and sound judgment.

Responsibilities

• Program manage annual and quarterly talent cycles (e.g., feedback cycles, 9-box, calibration) end-to-end, ensuring strong planning, execution, and stakeholder readiness.
• Write clear, compelling communications and engage leaders and managers through multiple channels, including Slack and live forums.
• Partner closely with HRBPs and People Operations to ensure talent processes are well understood, consistently applied, and effectively supported across the business.
• Partner with the Director to embed competency and leveled expectations models into hiring, performance management, promotion, and talent review processes.
• Facilitate focus groups, working sessions, and calibration discussions to gather input, test approaches, and strengthen adoption.
• Drive adoption and change management through clear communication, enablement sessions, and ongoing iteration based on feedback and outcomes.
• Partner cross-functionally with PBP, TA, and COEs to ensure alignment, clear communication, and smooth execution.
• Design and deliver engaging, highly interactive enablement for managers and leaders—using a mix of live sessions, in-flow learning, and lightweight resources.
• Bring external perspective and expertise on performance management practices, tools, and trends to continuously improve programs.
• Create practical tools, playbooks, and materials to support HRBPs in promotion decisions, talent reviews, and leader coaching.

Benefits

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.