[Hiring] Senior People Process Optimization Strategist @DoorDash USA

Role Description

We are building a more efficient, intelligent, and AI-enabled People Operating System. As a Senior People Process Optimization Strategist, you will drive the execution of process transformation initiatives that improve the end-to-end employee experience across DoorDash and Wolt.

You’ll own workstreams within a broader transformation roadmap, identifying inefficiencies, redesigning processes, and implementing scalable, tech-enabled solutions. This role is equal parts process design, execution, and change management: success is not just delivering solutions, but ensuring they are adopted and deliver measurable impact.

You will partner closely with COEs, People Business Partners, Product, Engineering, and Operations teams globally, and report to the Senior Manager, People Process Transformation and Continuous Improvement.

Success in this role looks like:

• Faster, simpler processes
• High adoption of new ways of working
• Clear, measurable improvements in efficiency, quality, and employee experience

You’re excited about this opportunity because you will…

• Own and execute process transformation initiatives across People functions (e.g., HR, Talent Acquisition, onboarding, lifecycle processes)
• Analyze current-state processes to identify inefficiencies, root causes, and automation opportunities
• Redesign workflows using continuous improvement methodologies (e.g., Lean, Six Sigma) to reduce friction and cycle times
• Partner with Product and Engineering to deliver scalable, tech-enabled solutions
• Drive change management for new processes, including stakeholder alignment, communication, and rollout planning
• Assess change impacts, identify risks, and build mitigation plans to support successful implementation
• Develop enablement materials (e.g., playbooks, training, guidance) to ensure teams can effectively adopt new processes
• Define and track success metrics (e.g., time savings, SLA improvements, quality, adoption) and iterate based on results
• Facilitate cross-functional working sessions to align on requirements and move initiatives forward
• Build and maintain dashboards or reporting to monitor process performance and identify gaps
• Ensure solutions are intuitive, scalable, and drive sustained behavior change and improved employee experience

Qualifications

• 4–8+ years of experience in process transformation, continuous improvement, or operations (HR/People experience a plus)
• Hands-on experience applying Lean, Six Sigma, or similar methodologies (certification a plus, not required)
• Proven track record of delivering measurable improvements (e.g., reduced cycle time, cost savings, increased quality or adoption)
• Experience driving or supporting change management and adoption of new processes, systems, or tools
• Strong problem-solving skills with the ability to identify root causes and translate insights into practical solutions
• Comfort working cross-functionally with business, operations, and technical stakeholders
• Ability to manage multiple workstreams and operate effectively in a fast-paced, evolving environment
• Data-driven mindset with the ability to define success metrics and measure impact
• Clear communicator who can influence without direct authority and translate complex changes into actionable guidance

Requirements

We expect this position to be filled by 6/8/26.

Compensation:

• The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.
• Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
• In addition to base salary, the compensation for this role includes opportunities for equity grants.

Benefits

• Comprehensive benefits package to all regular employees
• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off and paid sick leave in compliance with applicable laws
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program

For salaried roles:

• Flexible paid time off/vacation, plus 80 hours of paid sick time per year.

For hourly roles:

• Vacation accrued at about 1 hour for every 25.97 hours worked.
• Paid sick time accrued at 1 hour for every 30 hours worked.

Company Description

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers.

We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.