[Hiring] Senior People Knowledge Coordinator @Activision Blizzard

Role Description

We are seeking a Senior Knowledge Coordinator to join our People Experience (PEx) Transformation team to provide global HR knowledge support in ServiceNow. This role is critical to executing an AI-first HR delivery model ensuring the quality of knowledge is optimized for AI tools to ingest and provide quality responses to prompts. You will support the HR organization with knowledge life cycle management: creation, maintenance, governance, and optimization of HR knowledge articles in ServiceNow, with a strong focus on content quality and AI readiness. A key focus of this role is ensuring content quality, enabling accurate, searchable, and reliable employee self-service experiences globally. The role spans all aspects of the knowledge lifecycle, from content intake and creation to audits, optimization to onboarding of new knowledge authors.

This role is remote.

Qualifications

• Bachelor's degree or equivalent experience
• Experience working with ServiceNow knowledge management applications
• Familiarity with AI-assisted search and chatbot content optimization
• Experience working within a large, complex global organization
• General knowledge of HR within a modern, AI-enabled operating model
• Ability to work cross-functionally across HR teams (e.g., Payroll, Finance, Legal)
• 8+ years in HR project support or administrative delivery role
• Strong attention to detail and excellent organizational skills
• Strong written and verbal communication skills
• Ability to work with long-form content and creatively structure information
• Proven ability to follow through and proactively engage stakeholders
• Proactive, self-driven problem solver with a strong sense of ownership
• Demonstrates integrity, humility, and resilience

Requirements

• Manage the end‑to‑end lifecycle of HR knowledge articles in ServiceNow, including intake, creation, review, approval, publishing, maintenance, and retirement
• Partner with HR stakeholders to translate complex HR policies and processes into clear, employee‑friendly knowledge
• Ensure knowledge remains current, accurate, and aligned with evolving HR processes and programs
• Partner with HR Centers of Excellence (CoEs) and non-HR partners (i.e. Payroll) to identify requirements for HR knowledge content creation
• Design, structure, and publish HR knowledge articles in ServiceNow, coordinating reviews and final signoff with CoEs
• Ensure HR knowledge articles are clearly written, well structured, accurate, and appropriate for the specific audience
• Conduct regular weekly and monthly audits of HR knowledge content to verify accuracy, completeness, and compliance with knowledge standards
• Ensure article ownership is current, reassigning authors when individuals leave or change roles
• Partner with authors to extend, update, or retire content in a timely manner
• Optimize HR knowledge content to improve searchability, relevance, and performance within AI SupportBot
• Coordinate onboarding of new HR knowledge authors, including access provisioning, training, and ongoing support
• Provide knowledge management support for projects led or supported by the PEx Transformation team

Benefits

• Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance
• 401(k) with Company match, tuition reimbursement, charitable donation matching
• Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave
• Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs
• Relocation assistance if required to move geographic locations for the job