[Hiring] Senior Manager, Global Payroll @Docusign

Role Description

The Senior Global Payroll Operations Manager will lead and oversee global payroll operations across multiple countries, ensuring seamless, compliant, and timely payroll processing for a large, multinational organization. This role will manage the US and global payroll team, collaborate with internal stakeholders, and work closely with external vendors to standardize processes, drive efficiency, and ensure compliance with local and international payroll regulations. The Senior Manager will also spearhead global payroll projects, including system implementations, process improvements, and operational strategies to scale payroll operations as the organization grows.

This position is a people manager role reporting to the Director, Payroll.

• Lead global payroll operations, ensuring accurate and timely payroll processing for employees across multiple regions.
• Ensure compliance with local, regional, and international payroll regulations, tax laws, and labor laws.
• Drive the development, implementation, and continuous improvement of standardized global payroll processes, policies, and controls.
• Manage the global payroll team, providing leadership, mentorship, and support to regional payroll managers.
• Collaborate with HR, finance, tax, legal, and external payroll vendors to align payroll operations with business goals.
• Oversee payroll system implementations, upgrades, and integrations, ensuring successful deployment and minimal disruption to payroll activities.
• Identify and resolve payroll discrepancies proactively, ensuring timely resolution of employee inquiries and escalations.
• Develop, track, and report key payroll performance metrics and KPIs to senior leadership.
• Lead year-end payroll activities, including tax filings, audits, and compliance reviews.
• Partner with internal audit teams to conduct regular payroll audits and ensure payroll accuracy and compliance.
• Manage vendor relationships, ensuring high-quality service delivery and exploring opportunities for vendor consolidation or outsourcing where applicable.
• Stay updated on global payroll trends, laws, and best practices, advising leadership on potential risks and opportunities.
• Provide strategic direction for payroll-related initiatives to support business growth and improve service delivery.

Qualifications

• Bachelor’s degree in accounting, finance, business administration, or a related field.
• 8+ years of experience in payroll operations, with at least 5 years in a global payroll leadership role.
• Experience working with global payroll systems (ADP, Workday, SAP, Oracle, etc.).
• Experience with managing payroll compliance for large multinational organizations.
• Experience with Excel and Google Workspace.

Requirements

• Certified Payroll Professional (CPP) or equivalent certification.
• Extensive experience in global payroll management, with a proven track record in handling multi-country payroll operations.
• In-depth knowledge of international payroll compliance, regulations, and tax laws.
• Experience leading payroll system implementations, integrations, and upgrades, with strong project management skills.
• Strong leadership and team management skills, with experience managing remote and cross-functional teams.
• Proven ability to streamline payroll processes and drive operational improvements in large, complex organizations.
• Strong analytical and problem-solving skills, with the ability to analyze payroll data and make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and senior leadership.
• Experience managing vendor relationships, including third-party payroll providers and consultants.
• Ability to handle sensitive and confidential information with the highest level of discretion.
• Strong understanding of payroll technology, including platforms such as ADP, Workday, SAP, or Oracle.

Benefits

• Paid Time Off: earned time off, as well as paid company holidays based on region.
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement.
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment.
• Retirement Plans: select retirement and pension programs with potential for employer contributions.
• Learning and Development: options for coaching, online courses and education reimbursements.
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events.