[Hiring] Program Specialist II @Allegis Global Solutions

Role Description

The Program Specialist II is responsible for building and maintaining relationships with Hiring Managers and managing the full lifecycle of the requisition process including:

• Requisition intake
• Shortlisting
• Sourcing management
• Onboarding
• Worker assignment management
• Time and expense management
• Offboarding
• Reporting

The Program Specialist II acts as a talent advisor to support our clients through the requisition fulfilment process to ensure quality talent is acquired in a timely manner.

Responsibilities:

• Assist with PMO roadmap/AGS Way initiatives
• Participate in client meetings to review strategic initiatives
• Assist client managers during all stages of the contract labor acquisition process including requisition intake, sourcing, and candidate shortlisting and interviewing
• Demonstrate recruitment expertise by preparing insightful questions appropriate for the position prior to conducting requirement intake session with hiring managers
• Document requirement intake conversations in appropriate database (VMS, AGS360)
• Utilize reports to manage open requirements to advise managers on status of requirements and monitor supplier sourcing strategies
• Discuss with HM to agree upon expectations, timeframes, feedback, roles and responsibilities of everyone involved in the requisition fulfilment process
• Coach, manage and oversee performance of participating staffing suppliers
• Document all client/supplier reported issues and track resolution through to completion ensuring a high level of customer satisfaction in CRM system
• Monitor performance against contract SLA’s, requisition aging, invoicing, time and expense entry and vendor compliance tracking
• Conduct supplier scorecard reviews; including performance discussions, metric adherence and strategic conversations
• Maintain and update monthly activity and performance reports
• Assist with development of presentation and customer facing items (QBRs, Operational reviews, Dashboard reviews, other), with support from leader
• Provide constant interaction via face to face, email and phone with client, staffing vendors, contract personnel and other partners
• Assist with worker assignment management (cost center changes, extension of contract assignments etc.) to improve data integrity
• Liaison with managers, vendors and security department to ensure all necessary paperwork is completed and collected prior to starting assignments and at end of assignments
• Ensure all work orders are closed in the system with accurate finish reasons when notified of an end of assignment
• Assist with the collection of company assets from vendors (laptop, badges, etc.)
• Assist and monitor time and expense entry to ensure appropriate approvals occur by hiring managers by required deadlines
• Constant interaction with vendors to ensure new hire paperwork is completed in a timely manner to avoid onboarding delays
• Log all client and vendor inquiries into Salesforce.com

Qualifications

• Experience in high volume coordination activities (interviewing, on-boarding, etc.)
• At least 2 years of industry/recruiting/staffing industry experience (preferred)
• Client hiring manager/supplier/sponsor facing
• Excellent verbal and written communications
• Ability to work in a dynamic environment that changes from day to day
• Excellent analytical and problem solving/issue resolution skills
• Excellent documentation and follow up skills
• Exceptional time management
• Excellent organization skills and attention to detail
• Knowledge of MS Office (Excel, Word, PPT) and PC skills
• Able to work independently with minimal direction required for core daily responsibilities
• Medium level of direction needed for advanced responsibilities
• Customer Focused

Benefits

• Medical, dental & vision
• Hospital plans
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
• Company paid short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Employee Assistance Program
• Tuition Assistance
• Time Off/Leave (PTO, Allegis Group Paid Family Leave, Parental Leave)