[Hiring] People Operations Manager @Waymark

Role Description

This is a pivotal role for a high-impact People Operations leader ready to own and strategically scale our core HR functions. You will thrive in a high-volume, rapidly evolving environment and be essential to driving the success of the People team. You bring strong HR generalist experience, the ability to execute daily HR operations with accuracy, urgency, and sound judgment, and a strong passion for process improvement.

To be successful in this role, you must be able to independently manage and own all core operational HR functions including:

• Employee relations
• Benefits
• LOA
• Onboarding/offboarding
• HRIS
• Workers’ compensation
• Compliance reporting

You are a process-improvement champion who is passionate about implementing structure, refining systems, and strengthening team-wide consistency as we scale. You will be critical in driving the success of the People team, ready to roll up your sleeves to build and contribute across the full range of people operations functions.

Key Responsibilities

• Continuous Process Transformation: Proactively identify, design, and implement end-to-end process transformations across the People team to ensure we can meet the demands of Waymark’s rapid, sustained growth.
• Data management & HRIS: Configure, maintain, and optimize the Rippling HRIS for accurate data management and reporting. Enter employee changes and ensure payroll and HR systems are updated accordingly. Ensure employee files are maintained in a compliant and efficient manner.
• Payroll & Compliance: Collaborate closely with Finance to audit and execute accurate payroll processing, focusing on timely, accurate, and compliant reporting.
• Elevated Employee Experience & Support: Serve as the trusted, day-to-day subject matter expert, developing scalable and efficient processes to resolve inquiries across benefits and employment policies.
• Onboarding: Manage onboarding compliance steps (I-9s, systems setup, file creation). Ensure consistent and positive new-hire experience across all teams.
• LOAs: Manage LOAs in accordance with applicable state and federal laws, liaising between the LOA vendor, employees, manager, and other internal People team members. Guide employees and managers through requirements and timelines.
• Strategic Benefits Program Management: Lead all day-to-day benefits operations (QLEs, 401(k), Open Enrollment), and actively partner with the VP, Head of People to evolve our total rewards strategy to remain highly competitive.
• Policy Ownership: Primary owner responsible for People team policies and SOPs.

Qualifications

• 7+ years of progressive HR experience
• Bachelor’s Degree or equivalent experience
• Expert-level knowledge of employee benefits, LOAs, HR Compliance, and employment-related laws and regulations
• Experience with HRIS (preferably Rippling)
• Proven track record and desire for process improvement
• Superior written and verbal communication skills

Preferred Qualifications

• Healthcare industry experience preferred
• Combination of startup and established organization experience preferred
• SHRM-CP, SHRM-SCP, PHR, or SPHR Certification preferred

Salary Range

• US Employees in San Francisco/Bay Area, New York City - $122,500 - $150,000
• US Employees in Boston, Los Angeles, Seattle, Washington DC - $112,700 - $138,000
• US Employees in Arlington, Denver, San Diego, Sacramento - $107,800 - $132,000
• US Employees in Albany, Atlanta, Austin, Baltimore, Central/Southern, Charlotte, Chicago, Dallas/Fort Worth, Detroit, Houston, Las Vegas, Miami, Milwaukee, Philadelphia, Portland, Research Triangle, Salt Lake City, Twin Cities - $98,000 - $120,000
• US Employees in Baton Rouge, Birmingham, Charleston, Cincinnati, Cleveland, Daytona Beach, Indianapolis, Nashville, New Orleans, Omaha, Phoenix, Pittsburgh, St. Louis, Tampa - $95,060 - $116,400

Benefits

• Stock Options: Opportunity to invest in the company’s growth.
• Work-from-Home Stipend: A dedicated stipend for your first year to help set up your home office.
• Medical, Vision, and Dental Coverage: Comprehensive plans to keep you and your family healthy.
• Life Insurance: Basic life insurance to give you peace of mind.
• Paid Time Off: 20 vacation days, accrued over the year, plus 11 paid holidays.
• Parental Leave: 16 weeks of paid leave for birthing parents after six months of employment, and 8 weeks of bonding leave for non-birthing parents.
• Retirement Savings: Access to a 401(k) plan with a company contribution, subject to a vesting schedule.
• Commuter Benefits: Convenient options to support your commute needs.
• Professional Development Stipend: A dedicated stipend supports professional development and growth.