[Hiring] Payroll Specialist IV @Dayforce

Role Description

Provide quality and efficient Payroll, Benefits, and HR administration to Dayforce customers.

What you’ll get to do:

• Perform a full range of customer out-sourced activities within Dayforce’s Managed Services offering, in a quality and efficient manner. This includes, but is not limited to the management and maintenance of:
• New Hires and Terminations
• Leave Administration
• 3rd party maintenance (unions, workers compensation, pension and benefit providers)
• Reporting
• Liaise with 3rd party vendors and government agencies
• Calendar of Events
• Change Controls
• Inquiry Management and Issue Resolution activities
• Year End (forms processing, monthly, quarterly, and annual balancing)
• Tax and Remittance filing / reconciliation
• Process documentation
• Maintaining a working knowledge of legislative requirements and changes
• Establish and maintain a deep understanding of customer’s requirements and their changing needs to ensure services delivered are as per contractual obligations and in accordance with customer SLAs.
• Communicate effectively and consistently (in writing and verbally) to customers, employees, internal partners, 3rd party vendors in accordance with SLAs.
• Deliver on established quality targets and continually review processes and tools with an aim to improve and optimize service experience.
• Work cooperatively and collaboratively with others to meet customer’s needs.

Qualifications

• 3+ years payroll experience preferably in a high volume payroll operations environment
• Previous customer service experience working in a deadline driven work environment required
• PCP Certification (or obtained within 18 months of employment)
• Strong written and verbal communication skills using a variety of media dependent on the situation
• Proven knowledge of PC literacy and software usage, ideally Word, Excel and the Internet

Requirements

• Dayforce product knowledge
• Benefits Administration experience
• Experience working in a case management system
• Associates Degree
• Bilingual

Benefits

• Dayforce is fueled by the diversity of our talented employees.
• We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique.
• We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
• We encourage individuals to apply based on their passions.
• Dayforce encourages personal and professional growth.
• We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
• With a commitment to community impact, including volunteer days and our charity, Dayforce Cares, we provide opportunities for you to thrive both in your career and personal life.
• Our focus is not just on your job but on supporting you to be the best version of yourself.