[Hiring] Payroll Operations Lead @Remote - Referral Board

Role Description

This is an exciting time to join our global Payroll Operations team—not only because we are growing, but because we are actively shaping the future of global payroll. You will play a key role in elevating processes, driving standardization, and improving how payroll is delivered across Central America.

• Own end-to-end payroll processes.
• Work cross-functionally with global teams.
• Make a direct impact on operational excellence in a fast-paced, international environment.
• Focus on key Central American countries such as Costa Rica, Guatemala, El Salvador, and Honduras.

Qualifications

• Several years of experience in LATAM payroll, with strong exposure to Central America.
• Proven experience managing end-to-end payroll processes independently.
• Strong understanding of compliance, statutory filings, and local labor regulations.
• Analytical mindset with strong attention to detail and problem-solving skills.
• Ability to operate in a fast-paced, global environment and manage multiple priorities.
• Strong stakeholder management and communication skills.
• Experience working cross-functionally with Finance, Product, or Implementation teams.
• Strong knowledge of payroll processes across Central America.
• Solid understanding of local tax regulations, social security, and statutory compliance.
• Experience managing end-to-end payroll processing in-house.
• Knowledge of payroll accounting and reconciliations.
• Familiarity with payroll systems and tools; experience with automation or process improvements is a plus.
• Fluent in English and Spanish (written and spoken).
• Experience with in-house payroll operations is a strong plus.
• Remote work experience is a plus, but not required.

Requirements

• Act as the subject matter expert for assigned Central America countries, ensuring full ownership of payroll processes.
• Process end-to-end in-house payroll, including data collection, validation, calculations, approvals, payments, and statutory compliance.
• Manage statutory filings, tax obligations, and social security requirements across assigned countries.
• Ensure data accuracy, integrity, and timely delivery aligned with KPIs and SLAs.
• Handle payroll accounting, reconciliations, and support financial reporting requirements.
• Partner with internal stakeholders (Payroll Implementation, Finance, Product, and Support teams) to ensure smooth operations and alignment.
• Identify process gaps and drive continuous improvements, standardization, and automation initiatives.
• Manage payroll exceptions, escalations, and complex cases with a problem-solving mindset.
• Support and mentor other payroll specialists, contributing to team development and knowledge sharing.

Benefits

• Work from anywhere.
• Flexible paid time off.
• Flexible working hours (async).
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options.
• Learning budget.
• Home office budget & IT equipment.
• Budget for local in-person social events or co-working spaces.