[Hiring] Onboarding Risk Team Lead @Paddle

Role Description

We are looking for a highly motivated self-starter who will bring with them a solid background in leadership and onboarding risk management in a fast-paced, ever-changing environment. You will be accountable for the Onboarding Risk Team, evaluating prospective SaaS suppliers and monitoring transactions for high-risk accounts in their early stages. You will report to and support the Onboarding Risk Manager to identify and drive improvements to ensure our risk processes are holistic, compliant, and of exceptional standards.

This position requires someone who can think outside the box, has a “can do” attitude, has strong onboarding and leadership experience in ecommerce, and a willingness to learn and adapt in the ever changing world of payments.

Your key responsibilities will be:

• Managing daily operations of the Onboarding Risk team, including coordinating workflows, ensuring timely task completion, and optimising resource allocation to maintain efficiency and compliance.
• Growing and developing the team by helping to recruit, providing coaching, mentorship, and training opportunities, and fostering a culture of continuous professional growth, performance improvement, and positivity.
• Supporting teams on complex applications and decision-making by offering expert guidance, reviewing high-stakes scenarios, and collaborating to resolve challenges while minimising potential risks.
• Documenting, maintaining, and improving procedures to ensure accuracy, accessibility, and alignment with evolving standards and best practices.
• Building internal and external relationships for the Risk department through networking, stakeholder engagement, and collaboration with other departments to enhance information sharing and strategic alignment.
• Overseeing and assisting with risk management activities, such as identifying emerging threats, implementing mitigation strategies, and monitoring overall risk exposure to safeguard organisational objectives.
• Collaborating with the Legal & Compliance, Customer Support, Operations, and Product teams in projects to help improve the overall Risk function at Paddle.

What you'll do:

• Lead, coach, and develop a team of high-performing analysts focused on onboarding by setting clear goals, priorities and SLAs and providing ongoing feedback, performance evaluations, and career development opportunities.
• Provide guidance on complex escalations, offering timely resolutions, sharing best practices, and upholding risk processes.
• Provide expertise on onboarding, screening, and monitoring processes, facilitating cross-functional alignment and contributing to informed, risk-aware strategies.
• Be confident in making judgment calls, often based on limited information, to balance speed with accuracy in dynamic environments.
• Communicate in a clear and concise manner across all levels of the organisation, including written reports, verbal updates, and presentations.
• Apply and enforce Paddle’s Acceptable Use Policy along with scheme and PSP obligations, while maintaining compliance to mitigate legal and operational risks.
• Drive continuous improvement initiatives aimed at reducing false positives and increasing operational efficiencies without elevating loss exposure.
• Prepare clear communications on incidents, trends, and actions, including executive-ready report summaries.
• Continuously evaluate and improve risk processes and workflows by identifying bottlenecks, incorporating feedback, and testing enhancements to ensure they remain scalable and aligned with industry standards.
• Conduct quality assurance (QA) reviews on analysts’ cases to verify accuracy, completeness, and adherence to processes, providing positive and constructive feedback.
• Create and maintain process documentation to keep Paddle's risk management practices efficient.
• Create and deploy new hire training programs, along with ongoing training opportunities.

Qualifications

• 4+ years experience in a risk, or financial crime team within payments (ideally within Merchant Acquiring, E-Commerce, or a similar role at a FinTech).
• 2+ years experience in team leadership.
• Familiarity with the specific risks associated with software, SaaS, and Generative AI.
• Comfortable working with team members in multiple time zones.
• Positive attitude and enjoyment in supporting and nurturing others.
• Ability to bring solutions to the table and point out areas for improvement.
• Excellent communication skills.
• Comfortable with a little chaos and uncertainty.

Benefits

• Attractive salaries.
• Stock options.
• Retirement plans.
• Private healthcare and well-being initiatives.
• Unlimited holidays.
• 4 months of paid family leave regardless of gender.
• Investment in learning and personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.

Company Description

At Paddle, we’re committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer, we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your craft, curiosity, passion for learning and what you’ll add to our culture.

We’re committed to building a diverse team where everyone feels safe to be their authentic self. Let’s grow together.