[Hiring] NDIS/Healthcare HR & Compliance Officer @Scale-X Solutions

Role Description

This is a remote position.

We are seeking a high-performing Human Resource Manager based in Manila / Philippines to lead and manage all HR functions for our growing workforce. This is not a purely administrative HR role. You will play a key role in:

• Building a high-quality workforce
• Supporting compliance with Australian (NDIS) standards
• Driving recruitment, retention, and performance

You will work closely with leadership to ensure we have the right people, systems, and culture to scale.

Key Responsibilities

• Recruitment & Workforce Growth (CRITICAL)
  • Lead end-to-end recruitment (Australia + offshore)
  • Source, screen, and coordinate hiring of:
    • Support workers
    • Admin staff
    • Coordinators
  • Build talent pipelines to support rapid growth
  • Reduce time-to-hire and improve candidate quality
• HR Operations & Compliance
  • Manage onboarding and offboarding processes
  • Ensure all staff meet compliance requirements:
    • Police checks
    • NDIS screening
    • Documentation
  • Maintain accurate HR records and systems
  • Support audits and regulatory compliance
• Performance & Culture
  • Implement performance management systems
  • Support team leaders with staff performance issues
  • Drive staff engagement and retention strategies
  • Promote a positive, professional, and accountable culture
• Policies & Systems
  • Develop and maintain HR policies and procedures
  • Improve HR systems, workflows, and documentation
  • Ensure alignment with Australian workplace standards
• Offshore Team Management
  • Support and oversee offshore staff (admin, marketing, etc.)
  • Ensure productivity, accountability, and communication
  • Implement KPI tracking and reporting

Qualifications

• 5+ years HR experience (HR Manager or similar role)
• Strong recruitment experience (high-volume or growth environments)
• Excellent English communication (written & verbal)
• Experience managing remote or offshore teams
• Strong organisational and leadership skills

Requirements

• Highly Desirable
  • Experience with Australian companies or clients
  • Knowledge of healthcare, disability, or compliance-heavy sectors
  • Experience with HR systems
  • Understanding of performance management frameworks
• Education: Bachelor's (Required)
• Experience: Human resources: 5 years (Preferred)
• Language: English (Required)

Benefits

• Flexible schedule
• HMO on year 1