[Hiring] Manager - Provider Relations & Data Management @GEHA Health

Role Description

Manages the operations of the Connection Dental Network Provider Relations and Data management teams. Responsible for establishing and maintaining processes and systems to operate provider contract administration and provider data management. In addition, oversight of network content management such as provider-facing websites, newsletters, surveys, and various other interactions.

• Provides input into strategic decisions that affect the functional area of responsibility, including budget suggestions.
• Responsible for the operations of the Connection Dental network, including provider contract administration and ongoing maintenance of provider participation.
• Participates in strategic planning regarding all network activities; evaluates network market data and trends.
• Recommends new network strategies including provider experience, provider retention strategies, and overall network operational direction.
• Works closely with Dental stakeholders across the organization to support and promote quality, strategic growth, retention objectives, provider and client satisfaction.

Qualifications

• Requires a bachelor’s degree in business, Health Care Administration, or a related field.
• Requires 5 years of experience in the dental industry, provider relations, including 3 years of experience managing or leading a team.
• Must possess a successful record of collaborating with multiple teams and developing and deploying provider network strategies.
• Must possess highly effective verbal and written communication skills to negotiate and resolve complex contracting issues.
• Requires the ability to work collaboratively with cross-functional teams.
• Ability to prioritize workflow and work independently.
• Must be able to thrive in a fast-paced, changing environment.
• Experience in developing a high performing team and leading teams through change.
• Requires working knowledge of Microsoft Office applications.

Requirements

• Experience with Lean principles and continuous improvement methodologies.
• Experience with Salesforce.
• Experience with content management and development.
• Knowledge of dental terminology, CDT, dental procedures, and products.
• Must have the ability to provide a non-cellular High Speed Internet Service such as Fiber, DSL, or cable Modems for a home office.
• A minimum standard speed for optimal performance of 30x5 (30mbps download x 5mbps upload) is required.
• Latency (ping) response time lower than 80 ms.
• Hotspots, satellite and wireless internet service is NOT allowed for this role.
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Benefits

• Competitive pay/salary ranges.
• Incentive plan.
• Health/Vision/Dental benefits effective day one.
• 401(k) retirement plan: company match – dollar for dollar up to 4% employee contribution (pretax or Roth options) plus a 6% annual company contribution.
• Robust employee well-being program.
• Paid Time Off.
• Personal Community Enrichment Time.
• Company-provided Basic Life and AD&D.
• Company-provided Short-Term & Long-Term Disability.
• Tuition Assistance Program.