[Hiring] Learning & Development Lead @Lucidya

Role Description

This role exists to bring clarity and structure to how we grow our people. You won’t be joining a fully built L&D machine; you’ll be building it.

• You’ll own Learning & Development end-to-end as an individual contributor.
• Create structure where there is ambiguity.
• Turn performance conversations into meaningful development plans.
• Identify high-potential (HiPo) talent early and build plans to accelerate them.
• Design career paths that people can actually see themselves growing into.
• Introduce competency frameworks that leaders actually use, not just store in folders.
• Elevate communication, leadership, and collaboration skills across teams.
• Implement and manage Learning Management Systems effectively, not just technically, but strategically.
• Work closely with leadership and challenge them when needed.

Day-to-day, you’ll:

• Design and execute the company-wide L&D strategy.
• Lead performance management cycles.
• Build and manage HiPo frameworks.
• Develop remote talent programs across multiple countries.
• Deliver (or facilitate) soft skills training.
• Partner with leadership to align development initiatives with business goals.

We care about outcomes, not about how many workshops you ran, but whether behavior actually changed because of them.

Qualifications

• 6-7+ years of experience in Learning & Development or Talent Management.
• Experience in startups or high-pressure environments.
• Experience developing remote teams.
• Deep understanding of performance management.
• Familiarity with HiPo frameworks.
• Comfortable building from scratch.
• Understanding of competency frameworks and career pathing.
• Familiarity with instructional design principles.
• Experience with Learning Management Systems.
• Experience with psychometric tools (like Hogan) is a strong plus.

Requirements

• Clear communication skills in English (spoken and written) and Arabic.
• Ability to handle strong personalities and push back respectfully.
• Detail-oriented but able to maintain speed.
• Ambitious and focused on making a visible impact on the company.

Company Description

Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.

Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations.