[Hiring] Lead Benefits Analyst @Lumen Technologies

Role Description

The Lead Benefit Analyst provides expert operational oversight and serves as the primary HRIS/IT liaison for disability, leave, and accommodation programs. This role partners closely with Payroll, Benefits, HR, Legal, and the third-party leave administrator to resolve complex cases, ensure regulatory and policy compliance, and deliver timely, high-quality service. Through vendor management, cross-functional collaboration, data analysis, and continuous process improvement, the Lead Benefit Analyst strengthens program operations by maintaining accurate records, consistent communications, and reliable end-to-end benefit administration.

Main Responsibilities

• HRIS/IT Oversight for Leave and Disability:
  • Lead audits of timekeeping, eligibility, and employee status data across HR, payroll, and benefits systems; resolve discrepancies; and ensure data integrity.
  • Own or support HRIS/IT enhancements affecting leave/disability workflows, including requirements, testing, implementation support, and post-go-live issue resolution.
• Cross-Functional Collaboration:
  • Partner with Payroll, HR, managers, Labor Relations, and Legal to ensure accurate timekeeping adjustments and smooth employee transitions (e.g., Paid Parental Leave to Extended Parental Leave).
• State Leave Compliance:
  • Support compliance with applicable state leave programs by coordinating required notices/posters and completing employer-required administration for state leave benefits.
• Vendor Management & Continuous Improvement:
  • Serve as a key partner to the third-party leave administrator by monitoring service quality, identifying root causes of recurring issues, and recommending process and system improvements.
  • Support documentation of procedures, controls, and reporting to improve accuracy, cycle time, and employee experience.
• Inquiries & Escalations:
  • Manage complex escalations from employees, HR, and managers via ServiceNow; coordinate with the vendor on day-to-day inquiries; and ensure timely, accurate resolution consistent with policy, plan provisions, and regulatory requirements.

Qualifications

• Bachelor’s degree in human resources, Business Administration, or a related field; advanced degree preferred.
• 5+ years of experience in benefits administration, disability/leave operations, and vendor management (e.g., STD, LTD, FMLA, paid leave programs).
• Working knowledge of state and federal leave requirements and programs (e.g., FMLA, PFML, PSL, USERRA) and the ability to apply requirements to administration and documentation practices.
• Experience supporting HRIS/reporting, automation, or workflow improvements (e.g., requirements gathering, user testing, and process documentation); experience with AI-enabled solutions a plus.
• Strong analytical and problem-solving skills, including the ability to interpret policies, identify root causes, and use data to drive decisions.
• Ability to lead through influence in a matrixed environment and drive operational improvements across stakeholders and vendors.

Key Competencies

• Strategic Vision
• Innovation & Technological Savvy
• Vendor Relationship Management
• Process Improvement Leadership
• Influence & Communication
• Data Analysis & Decision Making

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

• $82,969 - $110,625 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY
• $87,117 - $116,156 in these states: CO, HI, MI, MN, NC, NH, NV, OR, RI
• $91,266 - $121,688 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA

Benefits

• Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.