[Hiring] Human Resources Coordinator @Mass General Brigham

Role Description

Reporting to the HR Manager, the Human Resources Coordinator plays a key role in supporting onboarding and operational HR processes for Professional Staff, including physicians, researchers, fellows, and residents. This position manages end‑to‑end onboarding activities, ensures compliance with institutional and regulatory requirements, and serves as a central liaison between new hires, department leadership, payroll, credentialing, and other internal partners. The role requires strong attention to detail, discretion, and the ability to manage multiple onboarding activities simultaneously.

Qualifications

• Bachelor’s degree preferred or equivalent combination of education and experience
• Prior experience in HR, onboarding, or administrative support preferred
• Experience working with Workday and Beeline platforms is a plus
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• High level of attention to detail and accuracy
• Ability to handle sensitive and confidential information with discretion
• Excellent written and verbal communication skills
• Proficiency with Microsoft Outlook, Excel, and other standard office applications
• Familiarity with employment eligibility requirements and immigration documentation (e.g., I‑9 process, work authorization visas) preferred
• Ability to work independently while contributing effectively as part of a team

Requirements

• Onboarding Support
• Establish relationships with hiring departments to create an efficient onboarding process and maintain clear and frequent communication with departments and new hires throughout.
• Monitor the BWH Pro Staff Mailbox answering questions from hiring departments in a timely manner.
• Complete new hire form, review for accuracy and send to PHS Pro Staff Comp to key into PeopleSoft.
• Collect offer letter, review to ensure compliance with required conditions of employment language.
• Collect any DESS new hire paperwork and record in DESS tracking spreadsheet.
• Responsible for enrolling new hires in NEO via PeopleSoft, tracking changes in start/NEO date due to delays in work authorization, arrival, and occupational health.
• Send welcome email to new employees and answer any pre-employment inquiries.
• Verify Education requirements and job code requirements.
• Process HireRight national background checks and Cori background checks.
• Monitor Occupational Health Services (OHS) medical clearance for BWH monthly new hires to ensure they are eligible to begin employment.
• Track changes in start date due to delays in work authorization, arrival, OHS clearance, and update systems accordingly.
• Process and track non-employee forms for BWH Rotating Clinical Fellows and BWPO Physicians ensure credentialing is complete.
• Pre-Boarding
• Complete new hire I-9 for BWH and MGB Resident Monthly Employees.
• Send HireRight link to new hire and ensure Section 1 has been completed by first day of employment.
• Complete Section 2 of I-9 form and collect and upload documentation.
• Meet with new hire in person to verify I9 documentation within 3 days of their hire date.
• Update I-9 information in Hire Right, auditing PeopleSoft record for accuracy, and updating new hire databases.
• HR Administrative Support
• Investigate and resolve employee issues related to payroll utilizing HR systems and the central offices.
• Track new hires without SSN. Upon receipt of SSN, work with employee to add SSN to I-9 in HireRight; process Everify check and update PeopleSoft.
• Assist with updating employee name and address changes.
• Track education diplomas.
• All other duties, as assigned.

Benefits

• Competitive base pay
• Comprehensive benefits
• Career advancement opportunities
• Differentials, premiums, and bonuses as applicable
• Recognition programs designed to celebrate contributions and support professional growth

Company Description

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.